FADUMO AHMED HAJI
Cambridge
Summary
- To secure a challenging position where I can apply my Customer Service experience towards the continued success of the organization and an exceptional customer experience
- Exceptional customer service, courteous, professional and positive personality
- Ability to multi-task in fast paced environment and have excellent organizational skills
- Accurate keyboarding skills, with excellent attention to details
- Enthusiastic, goal oriented and customer service champion
- Fluent in English, Arabic, and Somali
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BMO BANK OF MONTREAL
09.2015 - 05.2016
- First line of contact and trusted consultant to customers
- Understand customers' needs and recommend the right products and services
- Use critical thinking to remain solution focused and recognize the big picture
- Identify opportunities to help customers and grow business.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
TD Canada Trust
04.2011 - 11.2014
- Create a positive customer experience at every interaction and look for a ways to contribute to the ongoing improvement of the overall branch customer experience
- Ensure customer problems are handled appropriately, adhering to the CPR process
- Proactively demonstrate lobby leadership in the customer lounge, help and advice area and in self-serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive
- Use resources such as TD Helps and Recovery with Flair to impact our clients and make memorable interactions.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Rogers Communications
12.2010 - 04.2011
- Extremely efficient with call times and handles customer concerns quickly and effectively
- Resourceful and provided information to client requests
- Handle complaints and troubleshoot problems at first point of contact with minimal escalations
- Use resources such as Library to look up customer request and respond to correct information.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Arts - Early Childhood Education
Conestoga College
Brantford Canada06.2020
High School Diploma -
Scarlett High School
Etobicoke Canada06.1997
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
References
Upon Request
Timeline
Customer Service Representative
BMO BANK OF MONTREAL
09.2015 - 05.2016
Customer Service Representative
TD Canada Trust
04.2011 - 11.2014
Customer Service Representative
Rogers Communications
12.2010 - 04.2011
Associate of Arts - Early Childhood Education
Conestoga College
High School Diploma -
Scarlett High School
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