Fadumo Ibrahim
passengers service agent
Columbus,OH
Summary
Courteous Passenger Service Agent boasting 3 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airport Passenger Service Ageny
Alliance Ground International
COLUMBUS Ohio , OH
02.2022 - Current
- Phonae:+1 (614) 324-0313
- Oversaw ticketing, gate and greeting passengers
- Assisted customers with ticketing and baggage check-in requirements.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Warehouse Associate
Dawson Stuffing
Gahanna, OH
10.2018 - 02.2019
- Dawson staffing(LB) picking and packing plus screen clothes
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cashier
Goodwill
Paragould , AR
04.2018 - 07.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
Daycare Worker
Heavenly Kids Center For Learning, Daycare
Columbus, OH
06.2016 - 08.2017
- Maintained effective schedule balance between rest periods, active play and instruction.
- Created and implemented diverse educational strategies to boost development.
- Monitored entrances and exits to maintain safety and organized environments.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Library Volunteer
Columbus Metropolitan Library, Of
Columbus, OH
06.2016 - 08.2016
- Help the teacher with visitor student I volunteer
- Greeted visitors, answered questions and made book recommendations across subjects and genres.
- Checked out and renewed materials, received overdue payment fees and answered phones at front desk.
Warehouse Associate
Limited Brands Inc.
Reynoldsburg, OH
10.2021 - 02.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Education
High School Diploma -
Paragould High School
Paragould, AR05.2018
Skills
- Fares calculations
- Ticketing
- Computer terminal operations
- Boarding gate procedures
- Customer service management
- Sales
- Shipping and Receiving
- First Aid/CPR
- Infant, Toddler and Preschool Curricula
Certification
School Honor Roll,Achievement Honors, in My Create Early Childhood Education professional award Certificate Of Accomplishment by Eckerd ,
LANGUAGES\Somali ,English
Certifications
CPR and First Aid Trained ,September 2016
Customer service
Hours of community Service
Timeline
Airport Passenger Service Ageny
Alliance Ground International
02.2022 - Current
Warehouse Associate
Limited Brands Inc.
10.2021 - 02.2022
Warehouse Associate
Dawson Stuffing
10.2018 - 02.2019
Cashier
Goodwill
04.2018 - 07.2018
Daycare Worker
Heavenly Kids Center For Learning, Daycare
06.2016 - 08.2017
Library Volunteer
Columbus Metropolitan Library, Of
06.2016 - 08.2016
High School Diploma -
Paragould High School
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