FADUMO OSOBLE
Rochester,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Family centered Case management skills, Teaching Skills, Advocacy Skills, Counseling Skills, Advanced Computer Skills; Service Point Software/ MN; HMIS MMIS= Medicaid Management Information System, METS; Minnesota Eligibility Technology System, MAXIS System used by Public Assistance Programs and SIR; is a DHS site system for information and resources. Resourceful Counselor brings 12 years of experience in mental health support and crisis response. Develops successful therapeutic processes and encourages honest discussions to help improve mental health. Shows empathy and understanding to clients of various backgrounds and needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Center City Housing
Rochester, MN
12.2023 - Current
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Maintained accurate records of client interactions utilizing a computerized database system.
- Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
- Organized educational workshops for tenants focused on budgeting skills, conflict resolution techniques, healthy relationships building strategies.
- Provided emotional support and advocacy for vulnerable populations facing discrimination due to race, gender identity or sexual orientation.
- Compiled monthly reports detailing program outcomes and successes achieved through case management efforts.
- Participated in various committees related to homelessness prevention initiatives within the community.
- Monitored client progress towards established goals and objectives outlined in service plans.
- Advised tenants of their rights under local landlord tenant laws and regulations.
- Provided information to access financial assistance, legal aid or housing.
- Transported patients safely to social activities and doctors appointments.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
Peer Support Specialist/ Mental Health Practitioner
Zumbro Valley Health Center
Rochester, Minnesota
01.2022 - 01.2023
- Helped develop and work with all members of the treatment plan team as often as needed
- Facilitated services to clients individually and in a group setting
- Coached, taught, educated, and modeled independent living skills to clients
- Coordinated and made further referrals for clients as needed
- Sought treatment consultation from Clinical Supervisor
- Accurately completed all required documentation and notes for each client.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Assisted clients with developing healthy coping skills to manage stressors.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Educated clients on available community resources that could enhance their quality of life.
- Monitored client activities in order to assess the effectiveness of treatment plans.
- Coordinated referrals for additional services as needed based on client needs.
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Created educational materials for staff members related to peer support services.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Actively listened and responded empathetically when interacting with clients.
- Encouraged open communication between all parties involved in the client's case.
- Researched relevant topics related to mental health services or treatments.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Transported individuals safely to support meetings and medical appointments.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Collaborated to set goals and outline steps to achieve objectives.
- Referred individuals to outside resources and services for additional support.
- Coordinated resources to support clients and help each achieve targets.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Developed and implemented individualized treatment plans for clients with mental health issues.
Meadow Park Initiative Outreach Worker
Family Service Rochester
Rochester, Minnesota
01.2022 - 01.2023
- Provided outreach efforts to increase youth attending learning center at Friendship Place/FSR
- Completed all the required documentation and notes for each student and their guardians
- Encouraged parents to send their children to after-school programs
- Gave resources to needy families and their children.
- Initiated contact with potential clients through phone calls, emails, and home visits.
- Assisted clients in navigating various community resources and services.
- Facilitated group sessions for clients focused on topics such as financial literacy and job readiness.
- Maintained accurate records of client interactions using a computer database system.
- Attended conferences related to outreach work in order to stay current on best practices.
- Participated in team meetings regarding program goals and objectives.
- Created promotional materials including flyers, brochures, posters., to increase program visibility.
- Assisted individuals with completing applications for government benefits programs.
- Gathered feedback from participants regarding their experiences with the program.
Case AID- Family Support Assistance
Olmsted County
Rochester, Minnesota
01.2020 - 01.2022
- Communicated complex information to Family Support and Assistance (FSA) customers and provided resource information as requested while maintaining confidentiality as needed
- Performed general administrative support duties for Family Support and Assistance
- Opened and scanned incoming mail into an electronic document management system and assigned to appropriate staff for processing
- Monitored and responded to high volume communication pathways which may include the call center, reception desks, emails, and faxes
- Prepared and submitted E-file documents with district court
- Interviewed and assisted customers with necessary form completion to obtain public assistance from federal or state programs
- Performed detailed data entry and record/electronic case file management
- Received and processed program applications and referrals within the states/outside
- Created and served financial and legal documents including redaction of confidential information.
- Provided emotional and practical support to families in need of assistance.
- Developed positive relationships with clients and their families, listening to their needs and concerns.
- Assisted families in the process of applying for benefits, such as welfare or housing subsidies.
- Collaborated with other social service providers to coordinate services for clients' families.
- Assisted with case management tasks such as scheduling appointments or making follow-up calls.
- Educated families about available community resources and how they can best access them.
- Attended trainings related to Family Support Services topics such as trauma-informed care or cultural competency.
- Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
Community Outreach Specialist
Multnomah County
Portland, OR
10.2017 - 09.2019
- Developed and implemented outreach strategies to build relationships with community organizations.
- Created presentations and materials that highlighted the impact of community outreach efforts on various populations.
- Researched relevant information about target communities including demographics, needs assessment data.
- Organized and facilitated workshops on topics related to community outreach initiatives.
- Developed comprehensive plans for special events such as health fairs, fundraisers.
- Facilitated training sessions aimed at increasing staff knowledge on best practices when working with underserved communities.
Youth & Family Engagement Specialist/Lead
IRCO (Immigrant and Refugee Community Organization)
Portland, Oregon
11.2017 - 01.2019
- Worked closely with middle school, elementary & high school administrations & staff to provide information on culture, especially as it relates to youth & family engagement program
- Performed client intake & assessment & administered Pre & post academic assessment for all program participants
- Conducted family support activities such as home visits, intensive phone outreach to update parents on their children’s educational progress
- Maintained accurate & confidential records on each client including intake, assessment.
- Conducted home visits and kept in contact with families by phone in accordance with agency policies.
- Developed and facilitated family engagement workshops to promote parent involvement in their children's education.
- Provided assistance to families with the completion of school forms and applications.
- Organized and implemented family resource fairs to connect families with community services.
- Advised staff members on best practices when engaging families from different cultural backgrounds.
- Gathered feedback from parents about their experiences at school events or meetings via surveys or interviews.
- Monitored program implementation progress by collecting qualitative and quantitative data from participants.
- Created individualized Family Engagement Plans for identified families based on assessment data.
- Cultivated relationships with local businesses to build capacity for providing resources for families.
- Assisted in creating an open dialogue among all stakeholders regarding student achievement goals.
- Facilitated communication between schools and families through various methods including email, phone calls, newsletters, text messages.
- Participated in professional development opportunities related to parent-teacher partnerships.
- Established a network of peer mentors who could provide additional support for families.
- Coordinated meetings between teachers, administrators, students, parents, and other stakeholders to foster collaboration.
- Maintained detailed records of family participation in student activities such as conferences or field trips.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Completed intake assessments on families to determine service needs.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
Camp Counselor
Oregon Zoo - Metro
Portland, Oregon
01.2017 - 01.2019
- Taught/led existing curriculum & used the best practices in teaching techniques & group/child management
- Mentored teens that are developing teaching skills
- Provided an educational, recreational & safe experience for participants & visitors
- Worked with education leadership team to address any problem or incident that may be a concern to participants, parents, campers, or staff
- Assisted with preparation of program supplies & assessment of program & participants learning.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Coordinated and led group activities for campers and counselors.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Communicated regularly with parents regarding their child's progress at camp.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Tracked attendance, checking off present individuals.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Assisted in developing weekly lesson plans for various age groups.
- Recognized and implemented safety standards to minimize incidents or accidents.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
Medical Office Assistant
Midcounty Medical Center
Portland, OR
08.2017 - 12.2018
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Verified insurance coverage for each patient visit.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained confidentiality of records relating to clients' treatment
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Data Analyst
Africa House IRCO
Portland, OR
03.2015 - 12.2017
- Optimized existing database structures for better performance on analytics tasks.
- Maintained or updated business intelligence tools, databases or dashboards.
- Provided technical support for existing reports, dashboards or other tools.
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
- Updated existing records with new or revised information as needed.
- Maintained database by entering new and updated customer and account information.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned documents into appropriate databases for storage purposes.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Contacted customers via phone or email to address data inquiries.
- Provided support to management staff in regards to data entry processes.
- Assisted colleagues with resolving any issues related to data entry operations.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Organized files according to established procedures for easy retrieval later on.
- Compiled reports based on gathered information.
- Exceeded quality goals to support team productivity.
- Followed data program techniques and procedures to maintain data entry requirements.
- Verified outdated data and implemented necessary changes to records.
- Completed database backups to secure information.
- Stored hard copies of data in organized files to optimize retrieval.
- Addressed data problems, troubleshooting solutions to minimize interruptions.
Case Manager2 /Home Visitor
IRCO (Immigrant and Refugee Community Organization)
Portland, Oregon
01.2014 - 01.2017
- Assisted clients to resolve family violence and to access appropriate services for such resolution
- Developed case management plans for each eligible client and provided follow-up services
- Completed all case notes, updated client files, and ran monthly reports
- Maintained confidential client files including records of intakes, assessments, case management plans.
- Interviewed clients alone and with families to determine what services would best address needs.
- Facilitated supportive services and counseling for clients and family members to address special concerns.
- Provided advocacy services when necessary by assisting clients in navigating systems such as housing or public benefits programs.
- Collaborated with other agencies to ensure that families receive appropriate services.
- Participated in regular professional development activities such as trainings and seminars related to social work best practices.
- Conducted home visits to assess family needs and develop individualized goals.
- Developed and implemented Individual Service Plans for each family based on assessment of needs.
- Attended meetings with community partners to discuss best practices for working with clients.
- Supported families through crisis management strategies aimed at restoring balance within the home environment.
- Assisted parents in developing positive relationships with their children through play activities.
- Monitored client attendance at scheduled appointments using a variety of methods including phone calls and emails.
- Established rapport with clients by demonstrating respect for cultural diversity.
- Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs.
- Provided crisis intervention and counseling to individuals, couples, and families in domestic violence situations.
- Educated community members on the dynamics of domestic violence, available resources, and legal rights of victims.
- Maintained contact with clients through telephone calls or home visits to provide support.
- Served as a liaison between social service agencies and the courts when needed.
- Participated in multidisciplinary team meetings to discuss various aspects of individual cases.
- Conducted safety assessments and provided safety planning strategies to survivors of domestic violence.
- Attended trainings related to best practices in working with survivors of domestic violence.
- Developed and implemented comprehensive service plans for clients affected by domestic violence.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
Parent Educator/Case Manager
IRCO (Immigrant and Refugee Community Organization)
Portland, Oregon
01.2014 - 12.2016
- Coordinated services and activities to meet the special needs of families through personal home visits, parent group meetings, developmental screenings, referral services to health and dental care, and other support services
- Maintained accurate records and data entry in Multnomah County Service point as well as running all the service point reports for African Parenting Child Development Services Program.
- Counseled parents on discipline strategies that are age-appropriate and effective.
- Monitored participants' attendance at scheduled appointments and classes using data tracking systems.
- Provided emotional support during difficult times by listening attentively and offering advice when appropriate.
- Organized and facilitated educational seminars for families on topics such as nutrition, parenting skills and child development stages.
- Identified signs of abuse or neglect among clients served in order to provide appropriate referrals or interventions when needed.
- Provided information and research regarding local community resources such as support groups and meetings for families.
- Maintained detailed records of client progress throughout the duration of service delivery.
- Helped clients to better understand parental role, focusing on developing skills to nurture and guide children.
- Collaborated with other professionals such as social workers, physicians and therapists to ensure comprehensive services for families enrolled in the program.
- Worked one on one with families to address issues head-on and develop proactive solutions.
- Evaluated effectiveness of program services by conducting surveys with participating families after completion of the program.
- Conducted home visits to assess family dynamics, parenting styles and living conditions of children in the program.
- Facilitated parent-child interaction activities that promote positive relationships between parents and children.
- Provided education and support to new parents on proper infant care techniques, including bathing, diapering, feeding and burping.
- Educated parents on child development and provided varied parenting methods to encourage growth.
- Developed individualized plans for each family based on their needs and preferences.
- Educated families about available early intervention programs for infants at risk of developmental delays or disabilities.
- Encouraged parental involvement in school activities through workshops designed to inform parents about academic standards and expectations.
- Visited families in home environment to evaluate needs and offer suggestions for improved daily lifestyle choices.
- Performed assessments to determine eligibility for public assistance programs like food stamps or Temporary Assistance for Needy Families.
- Encouraged parents and children to engage in group classes, community meetings and public events to build strong peer support system.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Identified appropriate community resources and provided referrals for services.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Supported individuals by facilitating weekly group sessions.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Receptionist/Service Support Specialist
IRCO (Immigrant and Refugee Community Organization)
Portland, Oregon
01.2014 - 01.2016
- Answered telephones, directed calls, took messages, and ensured phone calls were redirected accordingly
- Maintained and updated staff and visitor sign-in/out sheet
- Provided clerical support for the administration
- Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail
- Assisted with preparing for IRCO Events.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Organized conference room reservations for meetings or events.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Interpreter/translator
IRCO (Immigrant and Refugee Community Organization)
Portland, Oregon
01.2014 - 01.2016
- Interpreted Somali to English for newly arrived refugees in childcare and bus training programs
- Provided one-on-one assistance to newly arrived students attending pre-employment training classes
- Provided language services to healthcare patients with limited English proficiency
- Translated patient materials and informational brochures issued by hospitals and medical facilities into another language.
Team Leader
International Rescue Committee
Ethiopia, Ethiopia
01.2011 - 04.2013
- Applied an interactive teaching methodology while supporting a safe learning environment
- Conducted monthly meetings for all teachers to discuss their achievements and challenges
- Recruited & trained volunteers; supervised tutors to ensure students & tutors work effectively.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Fostered positive employee relationships through communication, training, and development coaching.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
Community Health Worker
Administration for Refugee and Returnee Affairs Health Ce
Ethiopia, Ethiopia
01.2009 - 01.2013
- Educated the community via group presentations on health topics such as HIV/AIDS and vaccinations
- Conducted home visits to mothers with children to present health education and provide resources
- Contacted clients by phone or in writing to ensure they have completed the recommended actions
- Distributed flyers, brochures, and other educational documents to the community
- Referred community members to needed health services.
- Participated in outreach activities such as health fairs or community events.
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Conducted home visits to assess the health needs of patients and their families.
- Educated clients about risk factors associated with specific diseases or illnesses.
- Offered emotional support during difficult times or stressful situations.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Served as a liaison between healthcare providers and community organizations.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Returned calls, emails and faxes according to departmental policy.
- Monitored client progress towards health goals and objectives.
- Assisted individuals with navigating health care systems, appointments and classes.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
Interpreter
Administration for Refugees & Returnee Affair
Ethiopia, Ethiopia
01.2008 - 01.2013
- Interpreted between doctors, patients, and families
- Explained to each patient how to take their medication exactly as directed
- Instructed patients when to return to their doctor for follow-up visits.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Translated written texts from one language to another accurately and efficiently.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Supported colleagues by providing assistance with translations as needed.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Interpreted conference calls and other workplace communications in real-time.
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Developed cultural competency skills through ongoing education in cross-cultural communication techniques.
- Attended training sessions on new technologies used in the field of interpreting.
- Collaborated with linguists to develop effective strategies for interpreting complex concepts.
- Edited translated materials for accuracy and consistency prior to publication or distribution.
- Proofread, edited and revised translated documents.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Checked original sources or authors to confirm translations retained meaning and intent.
- Compiled background information on content and context of translations for intended audience.
Tracing Officer
Ethiopian Red Cross Society
Ethiopia, Ethiopia
01.2008 - 01.2013
- Restored family links through locating people and putting them back into contact with relatives
- Searched for family members, restored contact, reunited families, clarified the fate of the missing.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
Counselor
IRCO (International Rescue Committee)
Ethiopia, Ethiopia
01.2010 - 01.2011
- Performed intake evaluations for refugee children with a history of trauma
- Discussed results of evaluations with children and caregivers and made treatment recommendations
- Counseled children suffering from depression or behavior problems for up to 2 hours per session.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Documented meetings, interventions and contacts with clients to optimize care.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Identified clinical or case management needs to promote quality of care.
- Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Assigned group or family sessions to assist with modifying problem behaviors.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Collaborated to set goals and outline steps to achieve objectives.
- Referred individuals to outside resources and services for additional support.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Coordinated resources to support clients and help each achieve targets.
Teacher
International Rescue Committee
Ethiopia, Ethiopia
01.2009 - 01.2011
- Instructed students individually and in groups, adapting teaching methods to meet varying needs
- Created lesson plans, materials, classrooms to facilitate creative play, learning, & motor skill activities.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided individualized instruction to meet the needs of all students.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Differentiated instruction according to student skill level.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Graded student papers and assignments to track student progression.
Education
Associate degree - Office Management
Simad College
01.2008
Associate Degree - Early Childhood Education
Banadir Teacher Training College
01.2006
Skills
- Counseling skills, Case Management Skills, Different software programs, Teaching Skills, Advocacy, Team lead skills, Conflict Resolution skills, Motivational Interviewing Skills, and leadership skills
Certification
- Certified Peer Support Specialist
- Certified Community Health Worker
- Motivational Interview Certification
- Popular Education Part 1 & 2 certificate
- Assertive Engagement 101 certificate
- Integrated Strategies for home visits
- African Leadership Training Certificate
- Growing Great Kids Certification
- Nurturing Parenting Facilitator Trainer
- Child Abuse and Family Violence
- Advanced Reporting Tool License
- Service Point Authorized User/license
- Alert Immunization Authorized user
- Personal Professional and Leadership Development
- Parenting education and Professional practice
- Marriage and Parenting Program
- HIPAAA privacy and Security certificate
- Strategies for prevention, Intervention and increasing the resilience of Families affected by (FASD)
- Caring for the Emotional Health of Refugees and Immigrants; certification Catholic Charities Portland OR
- Certification for Understanding Sensory Processing Disorder in early childhood Portland OR 2015
- Certificate of Parents as Teachers: Foundational and Model Implementation Portland OR February 2015
- Model Certified of Parents as Teachers: Supporting the Development of young children and families 2015.
- Certificate of Completion Nursing Assistant and CPR in 2013 Portland OR 2013
- Counselor Certification: Johns Hopkins Bloomberg School of Public Health, Baltimore, MD 2012
Languages
English
Professional
Somali
Native/ Bilingual
Amharic
Elementary
English
Professional
Timeline
Housing Case Manager
Center City Housing
12.2023 - Current
Peer Support Specialist/ Mental Health Practitioner
Zumbro Valley Health Center
01.2022 - 01.2023
Meadow Park Initiative Outreach Worker
Family Service Rochester
01.2022 - 01.2023
Case AID- Family Support Assistance
Olmsted County
01.2020 - 01.2022
Youth & Family Engagement Specialist/Lead
IRCO (Immigrant and Refugee Community Organization)
11.2017 - 01.2019
Community Outreach Specialist
Multnomah County
10.2017 - 09.2019
Medical Office Assistant
Midcounty Medical Center
08.2017 - 12.2018
Camp Counselor
Oregon Zoo - Metro
01.2017 - 01.2019
Data Analyst
Africa House IRCO
03.2015 - 12.2017
Case Manager2 /Home Visitor
IRCO (Immigrant and Refugee Community Organization)
01.2014 - 01.2017
Parent Educator/Case Manager
IRCO (Immigrant and Refugee Community Organization)
01.2014 - 12.2016
Receptionist/Service Support Specialist
IRCO (Immigrant and Refugee Community Organization)
01.2014 - 01.2016
Interpreter/translator
IRCO (Immigrant and Refugee Community Organization)
01.2014 - 01.2016
Team Leader
International Rescue Committee
01.2011 - 04.2013
Counselor
IRCO (International Rescue Committee)
01.2010 - 01.2011
Community Health Worker
Administration for Refugee and Returnee Affairs Health Ce
01.2009 - 01.2013
Teacher
International Rescue Committee
01.2009 - 01.2011
Interpreter
Administration for Refugees & Returnee Affair
01.2008 - 01.2013
Tracing Officer
Ethiopian Red Cross Society
01.2008 - 01.2013
Associate degree - Office Management
Simad College
Associate Degree - Early Childhood Education
Banadir Teacher Training College
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