FADWA LAMII
Enfield,CT
Summary
Proven professional with a solid background in client relations and technology skills, honed at BMCI BANK and Marjane Holding. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and communication abilities. Adept at office administration and accounting operations, I bring a track record of professionalism and efficiency, contributing to significant team and process improvements.
Overview
3
3
years of professional experience
Work History
Commercial Assistant
BMCI BANK
CASABLANCA , MOROCCO
07.2019 - 08.2021
- Assisted in the preparation of commercial contracts and agreements, ensuring accuracy and compliance with applicable laws.
- Organized and maintained customer records, including contact information and purchase histories.
- Coordinated daily operations of the commercial department to ensure efficient workflow.
- Analyzed customer feedback surveys to improve service quality and customer satisfaction levels.
- Assisted in creating pricing strategies based on competitive analysis and market conditions.
- Managed the organization's banking relationships, including opening new accounts as needed.
- Handled the daily banking deposits including check runs and wire transfers.
- Provided excellent customer service to clients regarding banking needs.
- Provided guidance to customers on the use of banking services, such as online banking or mobile banking applications.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Verified that all coupons were valid prior to processing them into the system.
Cashier Assistant
Marjane Holding
Casa Blanca, MOROCCO
06.2018 - 07.2019
- Greeted customers and provided assistance in locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints regarding sales and service.
- Issued receipts, refunds, credits or change due to customers.
- Assisted with pricing merchandise for sale in store.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Answered customers' questions concerning location, price and use of merchandise.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
Education
BUSINESS MANAGEMENT TECHNICIEN -
OFPPT
CASABLANCA, MOROCCO 07-2018
High School Diploma -
IBNOU HAYTAM
CASABLANCA, MOROCCO 07-2016
Skills
- Time management skills
- Excellent phone etiquette
- Background in client relations
- Technology skills
- Accounting operations
- Professionalism
- Office Administration
- Document Preparation
- Professional and mature
- Multitasking
- Communication Skills
- Team building
Timeline
Commercial Assistant
BMCI BANK
07.2019 - 08.2021
Cashier Assistant
Marjane Holding
06.2018 - 07.2019
BUSINESS MANAGEMENT TECHNICIEN -
OFPPT
High School Diploma -
IBNOU HAYTAM
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