Summary
Overview
Work History
Education
Skills
References
Timeline
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Fadwa Naser Aldeen

Summary

Goal driven and accomplished Sales Leader offering high performance and result driven sales. 5+ years of retail and sales experience and 2 extensive experience coordinating sales teams and supporting upper management. In-depth knowledge of luxury and exemplary sales principles and client needs. Impressive in handling different customer relations issues and coaching successful teams. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious to learn and grow furthermore within sales and business.

Overview

5
5
years of professional experience

Work History

Sales Leader

Bloomingdale's
Fairfax, VA
11.2022 - 03.2024
  • Developed and implemented sales plans that helped achieve above desired results.
  • Monitored performance of sales team members against set targets, providing feedback as needed.
  • Analyzed market trends and identified potential opportunities for business growth.
  • Developed strategies to increase sales volume and improve customer satisfaction levels.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Analyzed customer data to identify buying patterns and uncover new opportunities for growth.
  • Implemented incentive programs designed to encourage higher performance from team members.
  • Assisted with budgeting process by identifying key cost drivers related to sales operations.
  • Empowered team to exceed sales quotas through regular training, effective coaching and close mentoring.
  • Assisted with the daily operations of the store, including inventory management, staff scheduling, and cash handling.
  • Assisted Store Manager in developing strategies to increase sales, improve customer service, and maximize profits.
  • Ensured compliance with company policies and procedures for safety, security, cleanliness, and customer satisfaction.
  • Conducted regular performance appraisals for store personnel to identify areas needing improvement or additional training.
  • Analyzed weekly and monthly financial reports to ensure that the store was meeting its targets for profitability.
  • Coordinated with Events and Marketing corporate team for special events such as product launches or seasonal promotions to attract new customers.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed and implemented recruiting strategies to attract qualified candidates.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.

Customer Sales and Service Expert

Bloomingdale's
Fairfax, VA
10.2021 - 11.2022
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information on products and services to customers.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Developed strong relationships with clients through effective communication skills.
  • Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
  • Provided feedback to management on areas that require improvement or need attention.
  • Assisted in training new employees on how to use the POS system effectively.
  • Ensured compliance with safety regulations at all times.

Administrative Assistant

Diamond Sheen Services LLC
Falls Church, VA
01.2021 - 11.2022
  • Overlooking accounts payable, communication with clients, billing, and online media follow up.

Sales Associate

American Eagle Outfitters Jerusalem
06.2019 - 08.2020
  • Was part of a hardworking team in American Eagle Outfitters in Jerusalem, in a location buzzing with tourists from all around the world all days of the week
  • Developed communication skills allowing me to assist diverse shoppers in finding their own style within our busy store
  • Regularly met and exceeded all set daily, weekly and monthly targets
  • Took part in seasonal floor sets, rearranging the store to meet required display standard
  • Overlooked training of new employees
  • Worked in storage, opened stocks and managed inventory
  • Covered all areas of the store, such as: back storage, cash register
  • Handled money exchange in cash, credit, as well as checks
  • Requested by management to become a store supervisor "key holder"
  • Excelled in all required tests, courses, and examinations
  • Proficient in multitasking and can prioritize multiple jobs as necessary

Education

BA - Liberal Arts

Tel Aviv University
Israel
09.2021

Diploma - Literary

Rosary Sisters' High School
06.2018

Human Resources

Movenpick Hotels And Resort
Ramallah Palestinian Territories
05.2017

Skills

  • Client Relationship Management
  • Profitability Optimization
  • Sales Tracking
  • Performance Management
  • Profit and revenue-generating strategies
  • Promotional sales events
  • KPI analysis and tracking
  • Business Planning
  • Pipeline Management
  • Relationship Management

References

- Sandy Prudenti

Bloomie's Store Manager- Bloomingdales

Phone Number: +1 (301)-335-3616

Email: sandy.prudenti@bloomingdales.com

- Chantal Hughes

Assistant Property Management- Edens

Phone Number: +1 (718)- 216-8936

Timeline

Sales Leader

Bloomingdale's
11.2022 - 03.2024

Customer Sales and Service Expert

Bloomingdale's
10.2021 - 11.2022

Administrative Assistant

Diamond Sheen Services LLC
01.2021 - 11.2022

Sales Associate

American Eagle Outfitters Jerusalem
06.2019 - 08.2020

BA - Liberal Arts

Tel Aviv University

Diploma - Literary

Rosary Sisters' High School

Human Resources

Movenpick Hotels And Resort

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Fadwa Naser Aldeen