Fady Ahmed
Manassas,United States
Summary
In summary, I bring extensive expertise in customer service and account management, with a customer-centric mindset, strategic approach, and strong problem-solving skills. Moreover, I excel in building lasting relationships and thrive in dynamic environments. My commitment to professionalism, empathy, and excellence in service delivery make me a valuable asset to any organization seeking to provide exceptional customer experiences and drive business success.
Overview
9
9
years of professional experience
Work History
National Account Manager
Cogent Communications
Virginia, United States
09.2023 - Current
- Client Relationship Management: Build and maintain strong, long-term relationships with national account clients
- Act as the primary point of contact and serve as their advocate within Cogent Communication
- Needs Assessment: Collaborate with clients to understand their telecommunications requirements, challenges, and goals
- Conduct thorough needs assessments to identify opportunities for growth and improvement
- Solution Development: Work closely with Cogent Communication's technical and sales teams to design customized solutions that address the specific needs of each national account client
- Contract Negotiation: Negotiate contracts, pricing, and terms with clients to ensure mutually beneficial agreements that align with Cogent's business objectives
- Account Growth: Identify opportunities to expand services and increase revenue within existing national accounts
- Develop and execute strategies for upselling and cross-selling
- Issue Resolution: Act as a problem solver, addressing any concerns or issues that may arise during the course of the client relationship, ensuring timely resolution
- Market Analysis: Stay informed about industry trends, market conditions, and competitors to provide clients with relevant insights and recommendations.
Business Account Manager
Cellular Sales
Virginia, United States
06.2023 - 10.2023
- Client Relationship Management: Build strong relationships with business clients by understanding their goals, objectives, and pain points
- Regularly communicate with clients to identify their needs, address concerns, and provide exceptional customer service
- Sales and Revenue Generation: Identify opportunities to up-sell and cross-sell products and services to existing business clients
- Develop and execute effective sales strategies to meet or exceed revenue targets
- Actively pursue new business opportunities through prospecting, networking, and lead generation
- Account Development: Analyze client accounts and identify areas for growth and improvement
- Collaborate with internal teams, such as product development and marketing, to tailor solutions and offerings to meet client needs
- Provide recommendations on new products, features, or services that could benefit clients
- Market Analysis: Stay informed about market trends, competitor activities, and industry developments
- Conduct regular analysis of market data to identify new opportunities and potential risks
- Use this information to adapt sales strategies and develop competitive advantages
- Collaboration and Teamwork: Collaborate with internal teams, including sales representatives, customer support, and technical departments, to ensure seamless delivery of products and services to clients
- Foster a collaborative and positive work environment to maximize team productivity and customer satisfaction.
Store Manager
Cellular Sales
Virginia, United States
05.2020 - 05.2023
- Set sales goals and targets for the store and drive the team to achieve and exceed them
- Motivate and inspire sales associates to deliver exceptional performance through coaching, training, and ongoing support
- Monitor sales activities, analyze performance metrics, and take corrective actions to maximize sales growth
- Stay updated on the latest products, services, and industry trends to effectively communicate and promote them to customers
- Ensure an outstanding customer experience by maintaining a knowledgeable and well-trained sales team
- Resolve customer complaints or issues in a timely and satisfactory manner, ensuring high levels of customer satisfaction
- Foster a customer-centric culture within the store, where customers' needs are the top priority.
Sales Specialist
Cellular Sales
Virginia, United States
06.2019 - 05.2020
- As a Sales Consultant, I service the customer's needs, make recommendations based on their specifications
- Develop new consumer and business accounts
- Provide outstanding service during and after the sale
- Recommend changes in products and services
- Stay current on the newest technology products and services.
Business Account Executive
Russell Cellular
Virginia, United States
05.2019 - 05.2019
- Oversee client account management, including negotiating contracts and agreements to maximize profits
- Operate as the lead point of contact for any and all matter specific to your accounts
- Qualify prospect clients against company criteria for ideal customer and sales
- Regularly attend client meetings for product knowledge, account performance reviews and goal setting
- Fully comprehend products and services to satisfy customer questions
- Promptly follow up on leads
- Secure relationships with existing clients by contacting them about products/services as well as accessing their needs for additional features and upgrades
- Prospect for potential customers and establish relationships using various direct methods such as calling and face to face meetings
- Keep detailed notes on prospect and customer interactions
- Conduct all sales activities with the highest degree of professionalism and integrity.
Business Account Executive
The Wireless Center
Virginia, United States
06.2018 - 05.2019
- Oversee client account management, including negotiating contracts and agreements to maximize profits
- Operate as the lead point of contact for any and all matter specific to your accounts
- Qualify prospect clients against company criteria for ideal customer and sales
- Regularly attend client meetings for product knowledge, account performance reviews and goal setting
- Fully comprehend products and services to satisfy customer questions
- Promptly follow up on leads
- Secure relationships with existing clients by contacting them about products/services as well as accessing their needs for additional features and upgrades
- Prospect for potential customers and establish relationships using various direct methods such as calling and face to face meetings
- Keep detailed notes on prospect and customer interactions
- Conduct all sales activities with the highest degree of professionalism and integrity.
District Operations Manager
The Wireless Center
Virginia, United States
01.2018 - 06.2018
- Provided administrative support to management, resulting in improved efficiency in daily operations
- Managed and oversaw the daily operations of eight locations, including scheduling, inventory, and merchandising
- Developed and implemented processes and procedures to streamline store operations.
Store Manager
The Wireless Center
Virginia, United States
04.2016 - 01.2018
- Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
- Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt
- Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
- Promotes sales by demonstrating merchandise and products to customers
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
Communications Consultant
The Wireless Center
Virginia, United States
11.2015 - 04.2016
- Sell all products and services offered by Verizon Wireless
- Meet all sales objectives
- Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Maintain strong knowledge of all company products, accessories, pricing plans, promotions and service features
- Maintain knowledge of competitive offers and provide critical market feedback to the store manager regarding local competition
- Handle service inquiries from customers
- Achieve and exceed personal sales and profit goals
- Engaging and educating customers through product demonstration based on their needs
- Build a loyal customer base by creating long-term relationship
- Staying up to date on the latest data/entertainment technology and devices
- Interacting to provide prompt, friendly and courteous service to customers in person and on the phone.
Skills
- Leadership Skills
- Fast Learner
- Microsoft Office
- Ability to Work in a Team
- Computer Skills
- Communication Skills
- Inventory Management
- Problem Solving Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Analytical Skills
- Customer Service
- Operations Management
- Multitasking
- Sales Presentations
- Progress Reporting
- Account Management
- Sales Pipeline Management
- Solution selling
- Business growth and retention
- Competitor Analysis
- Relationship Building
- Analytical Skills
Personal Information
- Place of Birth: United States
- Date of Birth: 05/21/1994
Languages
- English Native speaker
- Arabic Native speaker
References
- Kelvin Ramos, Cellular Sales, kelvin.ramos@cellularsales.com, 5712514995
- Ahmed Youssef, Cogent Communications, 7037321232
Hobbies and Interests
PC Building, 3D Printing and Trading Card Game Collecting
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Affiliations
- Trading Card Game Collecting
- PC Building
- #1 DAD
References
References available upon request.
Timeline
National Account Manager
Cogent Communications
09.2023 - Current
Business Account Manager
Cellular Sales
06.2023 - 10.2023
Store Manager
Cellular Sales
05.2020 - 05.2023
Sales Specialist
Cellular Sales
06.2019 - 05.2020
Business Account Executive
Russell Cellular
05.2019 - 05.2019
Business Account Executive
The Wireless Center
06.2018 - 05.2019
District Operations Manager
The Wireless Center
01.2018 - 06.2018
Store Manager
The Wireless Center
04.2016 - 01.2018
Communications Consultant
The Wireless Center
11.2015 - 04.2016
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