Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fady Ayoub

Fady Ayoub

Smyrna,TN

Summary

Knowledgeable Outbound Process with solid background in managing multiple business locations effectively. Successfully implemented strategies that enhanced operational efficiency and customer satisfaction. Demonstrated strong leadership and problem-solving skills to drive team performance and meet organizational goals.

Dynamic leader with over 4 years at Amazon, excelling in operations management and team development. Spearheaded projects saving over $2.5M, enhanced site metrics, and led a team of 170. Skilled in Microsoft Excel and effective communication, transformed dispatch operations and nurtured staff to achieve top utilization rates.

Overview

9
9
years of professional experience

Work History

Area Manager

Amazon
01.2024 - Current
  • Stretching as Outbound Operations Manager, drove high-quality performance through CPT and SDT metrics, as well as utilization on SC-SC, DDU, and Cross Dock.
  • Developed and implemented a Non-Inventory Process Remap, resulting in cost savings of $412,948.88.
  • Established clear performance expectations for T3 and AM roles, facilitating operational consistency across all PU2 shifts.
  • Successfully managed projects, including NI Recaps, airflow optimization for fluid trailers, and OB Recap.
  • Enhanced the Outbound Operations Management role by overseeing the XD, DDU, and SC-SC processes, setting up the team for success prior to their shifts.
  • Mentored and prepared a direct report for future leadership roles, focusing on readiness for L4 and L5 positions.
  • Developed time management strategies to balance multiple projects while maintaining floor operations, preparing for increased responsibilities in future roles.

Area Manager

Amazon
10.2021 - 01.2024
  • Professional with over three years of experience successfully managing dispatch operations, leading the site to achieve the number one position in utilization. Through strategic planning, consistently achieved an impressive average cube per load of above 600, significantly contributing to the site's success.
  • Dedicated and proactive professional with a proven track record of taking ownership and successfully leading six impactful projects, elevating site standards and achieving remarkable cost savings of $2.5 million. This success resulted in ranking the site as number 10 on NASC in 2022, leading to a promotion to Level 5 O2 in 2023.
  • Launched and operated a new third-party contract site MGEY, overseeing the training of all managers and GMs. This training enabled the site to process 70-85k daily in the first week and 85-100k in the second week while maintaining high-quality performance.
  • Owned Cross Dock Six Sigma Lean, Non-Con Remap, and AMZL line projects that improved site performance, resulting in total savings of $492,489.
  • Drove the improvement of site metrics and associate experience through process improvement projects across multiple departments.
  • Explored and developed a passion for operations in the logistics field while assisting the team in fulfilling customer promises.
  • Managed teams of up to 170 individuals daily while adapting to fluctuating resource constraints.

Process Assistant

Amazon
12.2020 - 10.2021
  • Earned trust through promotion of knowledge and experience to lead, motivating and developing staff members to deliver results on a daily basis
  • Developed a wealth of knowledge running containerized, where over 65% of daily volume is processed to delivery stations to make it to customers on time

Training Ambassador

Amazon
11.2020 - 12.2020
  • Launched a new building as a Learning Ambassador, responsible for providing a positive training experience for all new hires and assisting upper management with new processes.
  • Engaged a diverse skill set to translate from English, improving the learning experience for Arabic-speaking associates.
  • Trained and developed Learning Ambassadors, resulting in the promotion of three ambassadors to the position of Process Assistants.
  • Collaborated with supervising Process Assistants to understand goals and develop plans to achieve those goals.
  • Recognized by operations leadership with accolades for exceptional performance.

Liquor Store Assistant Manager

8th Avenue Liquor Store
08.2017 - 04.2020
  • Balanced the site's budget by utilizing accounting knowledge to help run the finances
  • Coordinated shift plans, pay checks, and ordering of store stock
  • Enhanced customer experience through development of positive relationships and following through on the fulfillment of their needs

Customer Service Specialist

Vodafone
07.2015 - 07.2017
  • Earned the trust of a 12-person team by developing skills, addressing opportunities, and providing coaching tailored to individual needs.
  • Trained a team of 12 to conduct in-depth analyses of customer issues, effectively resolving concerns and delivering satisfactory service.
  • Took ownership of all customer escalations to ensure issues were resolved, resulting in customer satisfaction and a willingness to return for follow-up services.

Education

Bachelor Degree - Accounting Department

Faculty of English Commerce
Assiut, Egypt
11-2018

Skills

  • Creativity

  • Problem Solving

  • Teamwork

  • Effective Time Management

  • Communication

  • Microsoft Excel

  • Communication Skills

  • Microsoft Office

  • Leadership

  • Customer Service

  • Staff Management

  • Operations Management

  • Relationship building and management

  • Team Development

Languages

eng
Full Professional
Arabic
Native or Bilingual

Timeline

Area Manager

Amazon
01.2024 - Current

Area Manager

Amazon
10.2021 - 01.2024

Process Assistant

Amazon
12.2020 - 10.2021

Training Ambassador

Amazon
11.2020 - 12.2020

Liquor Store Assistant Manager

8th Avenue Liquor Store
08.2017 - 04.2020

Customer Service Specialist

Vodafone
07.2015 - 07.2017

Bachelor Degree - Accounting Department

Faculty of English Commerce

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Fady Ayoub