Fady Cholagh
Rochester Hills,USA
Overview
14
14
years of professional experience
Work History
Contract Specialist
Department of Defense
Warren, Michigan
12.2024 - Current
- Develop, evaluate, and issue solicitations, requests for proposals (RFPs), and requests for quotes (RFQs) in accordance with DoD procurement guidelines.
- Conduct market research to identify qualified vendors and assess industry capabilities to meet government requirements.
- Analyze contractor proposals, negotiate terms and pricing, and ensure fair and reasonable contract awards.
- Prepare and execute contract modifications, extensions, and terminations as necessary.
- Monitor contractor performance, ensuring compliance with contractual terms, delivery schedules, and quality standards.
- Collaborate with program managers, legal counsel, and financial analysts to support acquisition planning and contract execution.
- Ensure all contracting activities adhere to the Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and agency-specific procurement policies.
- Maintain contract files and documentation in accordance with audit and compliance requirements.
- Assist in resolving disputes, performance issues, and claims through proper contract administration and coordination with stakeholders.
- Support contract closeout procedures, ensuring all obligations are met and funds are properly deobligated.
Manager/Part Owner
City Side Market
Auburn Hills
08.2014 - Current
- Managed inventory, expense reports, and availability of various products.
- Received, inspected and properly stored deliveries.
- Maintained cash control, funds, deposits and deposited funds in bank.
- Followed state regulations, set up profit margins and increased sales.
- Greeted customers and checked IDs of patrons.
- Managed levels of inventory of product lines to meet demand.
- Maintained work area so that it was always presentable.
- Managed quality rotation and product.
- Developed objectives, operating plans and advertising strategies.
- Maintained data and accounting and operating records.
- Provided job descriptions and scheduling of all personnel.
- Oversaw daily operations to ensure efficient product flow and customer satisfaction.
- Developed staff training programs to enhance product knowledge and service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Monitored compliance with health regulations, ensuring a safe shopping environment for customers and staff.
- Streamlined checkout processes, improving transaction speed and customer experience.
Immigration Service Assistant
United States Immigration Services
Detroit/Troy
02.2024 - 12.2024
- Conducted thorough pre-screening of applications and submissions to ensure accuracy, completeness, and inclusion of required documentation.
- Coordinated and scheduled applicant appointments, maintaining clear communication with applicants and their representatives.
- Reviewed and updated records across multiple databases, ensuring data integrity through analysis of files, reports, and information systems.
- Prepared secure, confidential documents with precision and attention to detail.
- Identified and prioritized applications requiring expedited processing or fee waivers, ensuring proper workflow management.
- Created and edited professional office documents using word processing, spreadsheet, database, and graphic software tools.
- Managing data and files in various software applications to retrieve and prepare reports.
- Collaborating and/or supporting in the adjudicative/decision making process.
- Communicating technical information concerning applications with internal and external contacts.
- Analyzing and verifying cases where expedited processing is requested.
- Managed individual case files, tracked movement across locations, conducted audits, and served as a records liaison with other agencies.
- Oversaw the Naturalization Ceremony process by scheduling applicants based on residency, responding to inquiries via phone and email, and verifying required documents before ceremonies.
- Facilitated Naturalization Ceremonies in coordination with federal courts, ensuring smooth operations and adherence to procedures.
- Performed preliminary examinations of applicant evidence to determine appropriate actions and managed secure forms while following protocols for sensitive property.
- Provided in-person customer service to applicants of diverse backgrounds at the Detroit Field Office and Naturalization Ceremonies.
- Volunteered on short notice to assist with Naturalization Ceremonies across the state, demonstrating adaptability and commitment.
- Collaborated with teammates to resolve complex cases, ensuring efficiency in case processing.
- Assisted immigration officers in processing applications, reviewing forms, and verifying supporting documents for accuracy and completeness.
- Maintained confidentiality and compliance with USCIS policies, federal regulations, and data security protocols.
- Provided timely assistance to applicants, ensuring accurate completion of forms and documentation.
- Facilitated communication between stakeholders, enhancing understanding of immigration processes and requirements.
- Streamlined workflow processes, improving response times for case processing and applicant support.
- Resolved inquiries efficiently, utilizing knowledge of policies and procedures to support customer needs.
- The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
- Pre-screen various applications and submissions from USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits.
- Create and/or maintain subject matter files, technical instructions, and operating procedures.
- Perform analysis and quality control reviews on Immigration files, reports, and information systems and databases to update information and maintain data integrity.
- Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
- Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing) and produce highly sensitive and secure documents.
- Serve as records custodian/liaison by managing case files for reference, and processing/conducting file movement requests.
- Support incoming and outgoing mail operations to include inspection, processing, routing, and completion of activity logs and reports.
- Support Immigration Services Officers (ISOs) with case pre-processing to ensure case files received into the office or referred electronically for adjudication and/or interview are timely received and prepared for adjudication action.
- Managing data and files in various software applications to retrieve and prepare reports.
- Collaborating and/or supporting in the adjudicative/decision making process.
- Communicating technical information concerning applications with internal and external contacts.
- Analyzing and verifying cases where expedited processing is requested.
- Performing office automation duties requiring different methods/approaches for a variety of assignments.
- Reviewing and screening applications or files to ensure validity of documentation submitted.
- Answering routine questions and providing assistance on applications.
- Maintaining subject matter files, technical instructions, and/or operating procedures.
Product Specialist/Host
GM Live Cadillac
Sterling Heights
04.2022 - 02.2024
- Created and maintained multi-sheet training guides for Cadillac team.
- Trained to engage consumers and dealers in live walk-arounds.
- Weekly scheduled Live in-depth vehicle demonstration.
- Completed video sizzle (commercial) for Escalade, XT4, and Lyriq EV trained on new and emerging electrified vehicles.
- Analyzed market trends to inform product development strategies and enhance competitive positioning.
- Collaborated with cross-functional teams to streamline product launch processes and improve time-to-market.
- Developed training materials for sales staff, enhancing product knowledge and driving customer engagement.
- Coordinated promotional events and product demonstrations, increasing brand visibility and customer interaction.
- Conducted extensive product evaluations, providing insights that drove design improvements and feature enhancements.
- Led initiatives to gather customer feedback, informing future product iterations and aligning offerings with market needs.
Narrator/Product Specialist
Ford Motor Company
Multi-City
08.2014 - 04.2022
- Presented demonstrations regarding product qualifications, specs, engine types, etc.
- Provided all product related information including transmission choices, colors available and product pricing.
- Demonstrated excellent public relation skills, excellent communication etiquette and professional customer dealing services.
- Educated existing customers about new features in the vehicle.
- Managed a team for the launch of the all-new Mustang Mach-E.
Digital Sales Coordinator
CBS Radio Detroit
04.2016 - 12.2017
- Interface with Sales Planners and Ad Ops team regarding campaign scheduling and optimizations, enter and maintain campaigns within contract management system, schedule flight changes and makegoods.
- Complete reconcile campaign statistics for cluster.
- Create and maintain Facebook page for advertisers.
- Gather campaign delivery data on a weekly and monthly basis via internal and external reporting tools.
- Maintain file of campaign screen shots and proof of campaign launch for all placements.
- Maintain list of current contracts and submitted proposals.
Administrative Admin Training and Development
CBS Radio Detroit WWJ Newsradio 950
02.2013 - 12.2017
- Produced, distributed, and educated newly hired employees.
- Built proposal, decks, and programs for various Account Executives.
- Create and kept promotion presentations Sales pieces refreshed and up to date with new opportunities.
- Filed, Faxed, assisted in employee hire and interviews.
- Complete weekly, monthly, quarterly reports.
- Record and forward checks to our shared services department in Nashville, TN.
- Sales support for client presentations, copying, faxing, and binding of presentations.
- Client interaction with advertisers, generate and fax and or email invoices and spot times to advertisers.
- Prioritize and complete work assignments as requested by assigned Account Executives.
- Coordinate office support meetings – including but not limited to ordering food, setting up, tear down of client luncheon and travel arrangements.
- Act as administrative backup to other assistants as needed.
- Focus on urgent and important tasks, conducted follow ups on various projects, paid strong attention to detail.
- Assistance with obtaining missing radio copy and instruction for our Traffic Department.
- Generate contract confirmations, reports related to sales activities and revenue data.
- Exhibit good interpersonal skills; collaborate with others; maintain composure when faced with difficult situations and personalities.
Promotions Coordinator
98.7 AMP Radio & 97.1 The Ticket
06.2013 - 04.2016
- Assist Marketing Director for 98.7 AMP Radio & 97.1 The Ticket in various office administrative duties.
- Assist Marketing Director in all aspects of planning and execution of LUST Party including: Designed and printed prize descriptions for 98.7 AMP Radios first ever LUST Party.
- Organize station appearances at events and concerts for 98.7 AMP Radio.
- Monitor competitor activity for Programing and Promotions Department at 98.7 AMP Radio.
- Coordinate artist Meet and Greet sessions at 98.7 AMP Radio's events and concerts.
- On-site coordination of the promotions crew and artists during 98.7 AMP LIVE, 98.7 BOO BASH concert, and 98.7 KRINGLE JINGLE.
- In charge of sign-in process and maintenance of 97.1 The Ticket VIP Party for Tigers clients at Opening Day.
- Checked and edited prize slips, prize closet report, and winner tracking report for auditing of Promo Suite for 98.7 AMP Radio.
Office Director
One Source Talent
07.2012 - 05.2014
- Responsible for steady and productive office management while maintaining the second highest sales in the company.
- Arranged extensive lodging stays on behalf of employees.
- Ensure travel profiles are accurate and complete.
- Discussed rates with vendors to reduce the company's overall travel costs.
- Casted and placed talent for various roles in film, commercial, and print work.
- Executed a daily presentation to a large audience offering education about the company and to elicit interest in partnering with One Source Talent.
- Liaise and networked with a range of stakeholders including: customers, colleagues, suppliers, and partner organizations.
- Responsible for overall management and production of all employees, including, but not limited to, hiring/dismissing staff, maintaining focus towards company and department goals, and surpassing corporate set goals.
U.S. Talent Director
One Source Talent
01.2012 - 07.2012
- Lunched and maintained a new division within the company.
- Created a script that outlined the company's goals and initiatives as well as questions to ask potential talents.
- Led market research using customer questionnaires and focus groups.
- Conducted interviews, hired, and trained new staff on the new division.
Education
Bachelor of Arts - General Studies, Business Management and Human Resources
Macomb Community College
Macomb, MI04.2018
Bachelor of Arts - Commination, Public Relations
Oakland University
Rochester Hills, MI12.2013
Skills
- Project management
- Quantitative data analysis
- Leadership
- Time management
- Organizational skills
- Travel arrangements management
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Photoshop
- Microsoft Outlook
- Production management
- Public speaking
- Written communication
- Verbal communication
- Multi-tasking
- Research
- Analysis
- Contract proposals
- Contracting policies
- Contract performance management
- Contract development
- Customer assistance
Awards
Rockstar Award, United States Immigration Services
Languages
Arabic
Native/ Bilingual
Chaldean
Native/ Bilingual
English
Full Professional
Spanish
Limited
Timeline
Contract Specialist
Department of Defense
12.2024 - Current
Immigration Service Assistant
United States Immigration Services
02.2024 - 12.2024
Product Specialist/Host
GM Live Cadillac
04.2022 - 02.2024
Digital Sales Coordinator
CBS Radio Detroit
04.2016 - 12.2017
Manager/Part Owner
City Side Market
08.2014 - Current
Narrator/Product Specialist
Ford Motor Company
08.2014 - 04.2022
Promotions Coordinator
98.7 AMP Radio & 97.1 The Ticket
06.2013 - 04.2016
Administrative Admin Training and Development
CBS Radio Detroit WWJ Newsradio 950
02.2013 - 12.2017
Office Director
One Source Talent
07.2012 - 05.2014
U.S. Talent Director
One Source Talent
01.2012 - 07.2012
Bachelor of Arts - General Studies, Business Management and Human Resources
Macomb Community College
Bachelor of Arts - Commination, Public Relations
Oakland University
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