Fady Felouta
Staten Island,NY
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Store Manager
Bolla oil Corp.
Staten Island, NY
05.2021 - Current
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Organized promotional events to increase product awareness.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored employee performance and identified performance gaps for corrective action.
- Delegated work to staff, setting priorities and goals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
- Resolved customer complaints in a timely manner.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assessed operational efficiency of the store's departments.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
Assistant Store Manager
Burger King
Staten Island , NY
05.2021 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Implemented campaigns and promotions to help with developing goods and services.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Team Leader
Walgreens Boots Alliance
Boca Raton, FL
02.2018 - 08.2020
- Oversaw training and development programs to enhance team skills and knowledge.
- Offered training and support to keep team members motivated and working toward objectives.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained a positive work environment that promoted collaboration between team members.
- Developed strategies for problem solving and conflict resolution among team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Set specific goals for projects to measure progress and evaluate end results.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Led a team of 20 individuals in achieving quarterly sales targets, exceeding goals.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Bachelor of Pharmacy - Pharmaceutical Sciences
Modern Science And Arts University
Egypt03-2013
Bachelor of Science - Pharmaceutical Sciences
Greenwich University
London, Uk03-2013
Skills
- Personnel development
- Hourly shift management
- Operational budgeting
- Store operations oversight
- Promotional planning
- Inventory control
- Verbal and written communication
- Shift scheduling
- Team building and leadership
- Loss prevention
- Store opening and closing
- Staff performance improvement
- Employee supervision and motivation
- Order management
- Sales strategies
- Revenue generation
- Budgeting and cost control
- Sales expertise
- Accurate money handling
- Outstanding communication skills
- Reliable
- Customer service
- Employee scheduling
- Risk management
- Training and mentoring
- Team leadership
- Cash management
Affiliations
- Tennis
- swimming
- Reading
- Yoga
Accomplishments
- Best overall performance and selling in Staten island 2024 for Burgerking and Bolla Market.
Timeline
Store Manager
Bolla oil Corp.
05.2021 - Current
Assistant Store Manager
Burger King
05.2021 - Current
Team Leader
Walgreens Boots Alliance
02.2018 - 08.2020
Bachelor of Pharmacy - Pharmaceutical Sciences
Modern Science And Arts University
Bachelor of Science - Pharmaceutical Sciences
Greenwich University
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