Fady Morcous
Omaha,NE
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
4
4
years of professional experience
Work History
Tallor
American National Bank, US Bank
Omaha, NE
11.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
Supervisoring Agent
almunshi scoope
Omaha, NE
12.2022 - Current
- Developed customer relationships and ensured satisfaction with services.
- Directed and supervised team of 5 employees in daily operations.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Provided customer service support to clients in a timely and efficient manner.
- Assisted customers with product information and pricing.
- Identified opportunities for process improvements within the organization's customer service department.
Construction Inspector Inter
OPPD
Omaha, NE
05.2022 - 10.2022
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
- Analyzed data collected during inspections to ensure accuracy and consistency.
Assisted Living Caregiver
Target
Omaha, NE
08.2020 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Science - Construction Mangment
UNO
Omaha, NE05-2026
Skills
- Trend and Emerging Brand Awareness
- Alterations
- Repairs and Corrections
- Apparel Styling Techniques
- Strategic Planning
- Data Analytics
- Business Development
- Staff Management
References
References available upon request.
Timeline
Tallor
American National Bank, US Bank
11.2023 - Current
Supervisoring Agent
almunshi scoope
12.2022 - Current
Construction Inspector Inter
OPPD
05.2022 - 10.2022
Assisted Living Caregiver
Target
08.2020 - 04.2022
Bachelor of Science - Construction Mangment
UNO
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