FADY MOHAMED BEN AMOR
Lawrenceville,GA
Summary
Dedicated professional with strong customer service and inventory management skills. Proven ability to maintain positive relationships and deliver exceptional support, ensuring client satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Personal Shopper
walmart
Lawrenceville, Georgia
02.2025 - Current
- Utilized digital tools for tracking client purchases and maintaining detailed records.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Asked store associates for help locating missing products.
Service Technician
walmart
Lawrenceville, Georgia
08.2024 - 02.2025
- Utilized diagnostic tools to troubleshoot equipment malfunctions.
- Documented service activities and equipment repairs accurately.
- Followed safety protocols while handling tools and machinery.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Trained new team members on service processes to increase productivity.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
service writer
Walmart
lawrenceville, ga
12.2023 - 08.2024
- Assisted customers with service inquiries and product recommendations.
- Coordinated with technicians to schedule vehicle repairs and maintenance tasks.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with team members to improve workflow and service delivery efficiency.
- Provided excellent customer service at all times while interacting with clients.
- Inspected vehicles to identify any issues or damage that needed to be addressed.
- Followed up with customers after service was completed to ensure satisfaction.
Education
Bachelor of Science - Computer Science
ISITCOM Hammem Sousse
Tunisia09-2022
Skills
- Inventory management
- Customer service
- Diagnostic troubleshooting
- Equipment maintenance
- Product recommendations
- Workflow optimization
- Team collaboration
- Training and mentoring
- Problem solving
- Team work
- Friendly, positive attitude
- Data management
Languages
Arabic
Native/ Bilingual
French
Professional
English
Professional
German
Elementary
Programming Languages
c
c#
Java
Java Script
Python
Timeline
Personal Shopper
walmart
02.2025 - Current
Service Technician
walmart
08.2024 - 02.2025
service writer
Walmart
12.2023 - 08.2024
Bachelor of Science - Computer Science
ISITCOM Hammem Sousse