Summary
Overview
Work History
Education
Skills
Timeline
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Briana Alagna

Addison,IL

Summary

Dependable manager providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience
11
11

Years of hospitality experience

Work History

Server Shift Leader

Maize + Mash
Glen Ellyn, IL
06.2021 - Current
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Bar Manager

Mezcal
Denver, CO
11.2019 - 03.2021
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Assisted in recruiting, hiring and training of team members.

Mixologist

TAG
Denver, CO
12.2018 - 11.2019
  • Prepared classic, modern and unique cocktails for each customer.
  • Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
  • Stored supplies according to bar policies and health code requirements.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

High School Diploma -

Addison Trail
Addison, IL

Associate of Arts - Restaurant And Food Services Management

College of DuPage
Glen Ellyn, IL

Skills

  • Food and Beverage Service
  • Guest Satisfaction
  • Specials Promotion and Upselling
  • Special Requests and Substitutions
  • Natural Leadership

Timeline

Server Shift Leader

Maize + Mash
06.2021 - Current

Bar Manager

Mezcal
11.2019 - 03.2021

Mixologist

TAG
12.2018 - 11.2019

High School Diploma -

Addison Trail

Associate of Arts - Restaurant And Food Services Management

College of DuPage

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Briana Alagna