Fae Rosica
Burlington,VT
Summary
Committed and reliable marina customer service associate and dock hand with experience pertaining to many aspects of marina management and creating efficient, enjoyable experiences for customers. Strengths lie in telephone skills, communication with customers and co-workers, and quickly mastering new skills. Capable of inventory management and reliable in high-stress situations. Committed to fostering a fun and effective work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dockhand
Ladd's Landing Marina
Grand Isle, Vermont
05.2022 - 08.2024
- Trained new employees on job duties pertaining to their roles as Dock Attendants.
- Performed required cleaning and maintenance work on equipment and boat detailing.
- Handled cash and credit customer transactions, including summation of long-term customer tabs.
- Assembled equipment, including docks, for sale.
- Maintained a visually appealing storefront and product displays.
- Cleaned retail areas, restrooms, or equipment and removed trash.
- Answered customers' questions and addressed complaints in person and via phone.
- Responded to questions about local area and company services.
- Provided a detailed explanation of boat rental policies and procedures to customers.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Education
High School Diploma -
Dublin School
Dublin, NH06-2024
Skills
- Inventory Organization
- Storage Area Maintenance
- Inventory Tracking
- Organizational Skills
- Detail Oriented
- Record-keeping
- Customer Service
- Telephone Etiquette
- Schedule Management
- Multitasking
- Friendly Demeanor
- Direction Following
Certification
- Boating Safety Certificate - U.S. Coast Guard Auxiliary.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Affiliations
- Oil painting, drawing, and visual art creation.
- National Society for High School Scholars member.
References
- Emily Clark, Ladd's Landing Marina manager and owner, (802)-372-5320.
Timeline
Dockhand
Ladd's Landing Marina
05.2022 - 08.2024
High School Diploma -
Dublin School
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