Faedat Morayo Balogun
Carrollton
Summary
Dynamic professional with extensive experience in childcare and home health care management at Passionate Care. Proven ability to develop individualized care plans and maintain client relationships through active listening and empathy. I excel in creating safe environments while ensuring optimal care and support for children and clients alike.
Overview
3
3
years of professional experience
Work History
Babysitter
Claudia
Houston
10.2021 - 12.2022
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Monitored children's safety and well-being to prevent accidents and falls.
- Remaining alert at all times while caring for multiple children simultaneously.
- Engaging in age-appropriate activities like reading stories or playing games.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Enforced rules to teach good manners and maintain safe environment.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Helped complete homework, school projects and chores.
- Used organization and time management skills to multitask and keep children on set schedules.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Balanced schedules to promote optimal rest, play and educational periods.
Home Health Care Manager
Passionate Care
Dallas
06.2021 - 10.2021
- Adhered to HIPAA regulations when handling confidential information.
- Provided emotional support during difficult times.
- Developed individualized care plans for each client based on their physical and mental needs.
- Ensured compliance with state regulations related to home health care services.
- Participated in team meetings with other health professionals to discuss patient progress and coordinate care plans.
- Communicated effectively with all levels of personnel within the organization.
- Maintained positive relationships with clients by providing compassionate care.
- Utilized problem solving skills to resolve conflicts between clients or families.
- Tracked and reported clients' progress based on observations and conversations.
- Educated patients and families on health care needs, conditions, and options.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Monitored client progress through regular home visits and telephone contacts.
- Reviewed medical records and consulted with health care providers to ensure quality care management services.
- Communicated regularly with clients' families regarding their progress towards meeting their goals.
- Participated in community outreach efforts to promote the Health Home Care Program.
Supervisor
Kanny's Restaurant
Walnut
05.2021 - 06.2021
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Negotiated with suppliers to secure cost-effective resources.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Developed strategies to improve team performance and productivity.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Customer Service Representative
Southwest Farmers Market
Garland
09.2019 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Associate of Science -
Dallas College
Dallas, TX12-2022
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Transportation arrangements
- Childcare
- Child monitoring
- Child supervision
- Certified in first aid and CPR
- Reliable transportation
- Active listening
- Discipline
- Positive and professional
- Light housekeeping
- Patience and empathy
Languages
English
Professional
Yoruba
Professional
Pidgin
Professional
Accomplishments
- I was listed as part of the elite professional.
- I received best customer service representative award for multiple quarters in the organization.
- I am part of multiple Honor Society at school.
References
References available upon request.
Timeline
Babysitter
Claudia
10.2021 - 12.2022
Home Health Care Manager
Passionate Care
06.2021 - 10.2021
Supervisor
Kanny's Restaurant
05.2021 - 06.2021
Customer Service Representative
Southwest Farmers Market
09.2019 - 04.2021
Associate of Science -
Dallas College
Bachelor of Arts - Psychology
Southern New Hampshire University
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