Faeisha Knox
Midlothian,United States
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consumer Loan Specialist
OneMain Financial
2024.03 - 2024.07
- Provides excellent customer care through daily transactions, customer inquiries, and problem resolution in a call center environment.
- Manage the life cycle of the loan, collecting data, including collections and accounting activities, complying with all laws and regulations
- Utilize credit underwriting techniques and sales tools
- Educate customers on the terms and conditions of their loan to ensure a clear understanding
- Completes loan applications, proposals, and offers for new borrowers and follows up with pending applicants
- Applies analytical skills to quickly and efficiently resolve any customer issues
Retail Supervisor
Burkes Outlet
2022.09 - 2024.01
- Supervise, train, and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance, and product promotions
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles
- Seek ways to better promote the store, the product line, and the service within the store
- Manage all controllable costs to maintain profitability
- Ensure the store always remains clean and presentable
- Interview and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
- Successfully drove new product lines to increase annual profits by 50%.
Master Sergeant/Director of Operations
United States Air Force, USAF
2020.05 - 2020.06
- Managed and executed force management tools such as; force management boards, selective reenlistment, and bonus programs.
- Counseled airmen on reenlistment opportunities, benefits, and entitlements.
- Managed data analysis products and ensure the accuracy of both deployed and in-garrison personnel data.
- Created interpreted, and audited management assessment products and transaction registers and identified mismatches.
- Worked with commanders, Airman, higher Head Quarters-VA, Recruiting, and other agencies to resolve discrepancies and ensure the accuracy of personnel data.
- Routinely crosschecked data from the personnel data system with source documents in the personnel record to ensure accuracy.
- Reported discrepancies and recommended corrective action. Monitors personnel actions for timeliness, propriety, and accuracy.
- Organized and compiled management data and submits a report
- Commander Executive Assistant: processed taskers, managed traveling budget, answered phones, transferred calls, created appointments, scheduled meetings, and coordinated documents for approval
- Community College of the Air Force Professor; oversaw instructors; 2 facilities worth $15M; taught/supervised 2K students attending training school
- Monitored student’s progress relative to their individual course schedule and ensured to follow all the guidelines as appropriate
- Provided timely and appropriate feedback to the student for their assignments
- Monitored and participated in the Online Instruction Community forum/discussion boards
- Managed to establish contact with students inactive for excessive days
- Accountable for security, administration/disciplinary actions, and reporting of controlled course material & students’ grades/records
- Orchestrated work schedule; supervised leave & appointments for staff members
- Delivered academic lectures, and prepared lesson plans; ensured compliance with policy/standards
- Facilitated in-residence course, taught leadership and Conflict Resolution for 88 Lodging managers worldwide
- Directed Air Force training plan, taught standards/Created training course syllabus facilitated classes partnered with American Hotel & Lodging Educational Institute
- Developed Headquarters Air Force policies operating instructions, and established standards/procedures. Oversaw 88 Air Force Lodging programs internationally/ $376M in revenue/ $3B in assets
- Directed Air Force training plan, taught standards/Created training course syllabus facilitated classes partnered with American Hotel & Lodging Educational Institute
- Supervised Air Force Lodging budget spending: reviewed/ approved uniforms for 88 Air Force bases
- Conducted quality assurance visits and inspected 1K rooms; conducted financial reviews of bases
- Provided mentorship and guidance to subordinates on personnel, financial, and emergency issues ensuring the least amount of negative impact on the mission
Education
Bachelor of Arts - Business Management
Sothern New Hampshire University
Manchester, NH12.2025
Associate of Science - Instructor Technology & Military Science
Community College of The Air Force
Montgomery, AL01.2011
Associate of Arts - Fitness and Services Management
Community College of The Air Force
Montgomery, AL01.2009
Skills
- Customer Service
- Relationship building and management
- Consumer Lending
- Client Relations
- Credit analysis
- Sales expertise
- Call Management
- Data Entry
- Administrative Support
- Conflict Resolution
- Call Center Operations
- Time Management
Certification
- Certified Rooms Division Executive Certification, CRDE (2019)
- Certified Hospitality Trainer, CHT (2019)
- Master Resilience Trainer (2016)
- Training Supervisor (2013)
- Joint Senior Noncommissioned Academy (2012)
- Community College of the Air Force Instructor, Level I (2012)
- Basic Instructor Course (2011)
Timeline
Consumer Loan Specialist
OneMain Financial
2024.03 - 2024.07
Retail Supervisor
Burkes Outlet
2022.09 - 2024.01
Master Sergeant/Director of Operations
United States Air Force, USAF
2020.05 - 2020.06
Bachelor of Arts - Business Management
Sothern New Hampshire University
Associate of Science - Instructor Technology & Military Science
Community College of The Air Force
Associate of Arts - Fitness and Services Management
Community College of The Air Force
- Certified Rooms Division Executive Certification, CRDE (2019)
- Certified Hospitality Trainer, CHT (2019)
- Master Resilience Trainer (2016)
- Training Supervisor (2013)
- Joint Senior Noncommissioned Academy (2012)
- Community College of the Air Force Instructor, Level I (2012)
- Basic Instructor Course (2011)
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