Faezeh Azimi

Medical Receptionist

Integrated Healthcare Services

04.2024 - 12.2024

Supported office staff and operational requirements with administrative tasks.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Kept waiting room neat and organized by stacking magazines, manage patient wait line
Checked patient insurance, demographic, and health history to keep information current.
I have experience EKG
ICD-10
Vitals sign
Referrals
Authorization
Prior Authorization medications
Check Eligibility
Managed multi-line phone system and pleasantly greeted patients.
Maintained current and accurate medical records for patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Transcribed phone messages and relayed to appropriate personnel.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.