Fafi Sejas
Arlington,VA
Summary
Hardworking and reliable Sales worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. Insurance industry professional experienced in marketing and sales of multiple lines of insurance and insurance claims services. Energetic and enthusiastic with demonstrated success in fast-paced and deadline driven environments. Collects and analyzes data, provide cost-effective solutions and meet the needs of clients by recommending suitable insurance products to provide financial security. Hardworking and knowledgeable Agent well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
PEG LLC
Fairfax , VA
2023.07 - Current
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Properly verified customer identification for alcohol or tobacco purchases.
- Helped customers find specific products, answering questions and offering advice.
- Worked closely with front-end staff to assist customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Debugged existing code to identify errors, then corrected them or recommended changes.
- Analyzed user requirements to determine coding needs and develop appropriate solutions.
Call Center Agent
AAA Club Alliance
Arlington , Virginia
2021.01 - 2023.06
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Consulted with customers regarding needs and addressed concerns.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Reviewed files, records and other obtained documents to respond to customer requests.
Vaccine Scheduler
AAA Club Alliance
Arlington , Virginia
2021.11 - 2023.02
- Managed high-volume of inbound and outbound customer calls.
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Entered client records in centralized database for progress tracking.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Educated clients on options to assist in making informed decisions.
Insurance Sales Agent
PHP Agency Inc.
Arlington , WA
2019.10 - 2021.12
- Continuously met sales goals via strategic prospecting.
- Offered product and service consultations and employed upselling techniques.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Met with division leaders and consultants to discuss strategies to increase sales.
Sales Associate
Cracker Barrel
Arlington , VA
2018.01 - 2019.10
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Waitress
Olive Garden
Falls Church , Virginia
2016.02 - 2016.12
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked order accuracy and food quality before delivering to customers.
Education
High School Diploma -
Washington Lee High School
Arlington VASkills
- Issue resolution
- Hers and Hvac certification
- Insurance Customization
- Policy Renewals
- Premium Calculations
- Insurance Policy Sales
- CRM Software
- Insurance Practices
- Customer Data Confidentiality
- Call Center Operations
- Data Gathering
- Quality Control
- Account Maintenance
- Account Updating
- Scheduling
- Documentation and Reporting
- Multiple Priorities Management
- Attention to Detail
- Friendly, Positive Attitude
- Organizational Skills
- Critical Thinking
- Fluent in Spanish
- Basic Math
- Microsoft Office
- Data Entry
- Microsoft Office Suite
- Excel Expertise
- Verifying Data Accuracy
- Tableau
- Technical Analysis
- SharePoint
Timeline
Scheduling Coordinator
PEG LLC
2023.07 - Current
Vaccine Scheduler
AAA Club Alliance
2021.11 - 2023.02
Call Center Agent
AAA Club Alliance
2021.01 - 2023.06
Insurance Sales Agent
PHP Agency Inc.
2019.10 - 2021.12
Sales Associate
Cracker Barrel
2018.01 - 2019.10
Waitress
Olive Garden
2016.02 - 2016.12
High School Diploma -
Washington Lee High School
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