Fagamalama Togafau
Marina,CA
Summary
Dynamic and results-oriented Houseman Supervisor at Marriott Spring Hill Suites, recognized for enhancing guest satisfaction through exceptional service and strategic task assignment. Skilled in training and mentoring staff while ensuring compliance with health regulations. Proven ability to manage inventory effectively, contributing to a well-organized and efficient work environment.
Overview
10
10
years of professional experience
Work History
Houseman Supervisor
Mariott- Spring Hill Suites
10.2022 - Current
- Assisted in inventory management by monitoring supply levels and submitting requisition orders as needed.
- Collaborated with the management team to establish goals, performance expectations, and quality standards for housemen staff.
- Maintained a clean and well-organized work environment for efficient operations and reduced workplace hazards.
- Ensured compliance with health safety regulations by conducting regular trainings on proper chemical usage, equipment handling, and personal protective gear requirements.
- Reviewed employee performance regularly through evaluations and provided constructive feedback for improvement opportunities or recognition of achievements.
- Recorded inventory /stocked, and placed order for Hotel Market and Store room.
- Conference and Event setup and breakdown.
- Enhanced guest satisfaction through prompt response to requests, addressing concerns, and providing exceptional service.
- Assisted with all Guest Services; Responding to Inquiries, Request, and Reporting issues to Maintenance for repairs.
- Communicated effectively with other department supervisors to maintain seamless operation across all hotel functions.
Housekeeping Supervisor
Mariott Hotel- Spring Hill Suites
12.2021 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Improved efficiency, using digital task management system ( MOPS ) for tracking housekeeping status and duties.
Housekeeper
Mariott Hotel-Spring Hill Suites
08.2017 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected Kitchen, Bathrooms, floors, tables, counters and appliances in rooms.
- Vacuumed rugs and carpeted areas in Guest rooms offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Dusted picture frames, wall hangings and furniture with cloth.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Housekeeper
Holiday Inn Hotel
08.2015 - 08.2017
- Changed bed linens and making beds.
- Sweeping, vacuuming and moping all guest rooms.
- Dusting Furniture, fixtures, and other surfaces.
- Cleaned kitchen with a high standard of sanitation.
- Disinfected bathroom sinks, toilet , shower, floor, and walls.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
Education
High School Diploma -
Sweet Water High School
National City, CA06-2001
Skills
- Attention to details
- Strategic task assignment
- Multitasking and prioritizing
- Storage area management
- Training and mentoring
- Client support
- Teamwork
- Reliability and punctuality
- Initiative-taking
- Cleaning and sanitation
- Follow Detailed Instructions
Timeline
Houseman Supervisor
Mariott- Spring Hill Suites
10.2022 - Current
Housekeeping Supervisor
Mariott Hotel- Spring Hill Suites
12.2021 - Current
Housekeeper
Mariott Hotel-Spring Hill Suites
08.2017 - Current
Housekeeper
Holiday Inn Hotel
08.2015 - 08.2017
High School Diploma -
Sweet Water High School
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