Faguens DORCELY
Fort Lauderdale,FL
Summary
Dynamic Shift Leader at Smoothie King with a proven track record in team leadership and cash handling. Expert in POS system operation and adept at resolving customer issues, fostering a positive work environment. Successfully trained new staff, enhancing operational efficiency and maintaining high standards of safety and cleanliness.
Overview
1
1
year of professional experience
Work History
Shift Leader
Smoothie King
Lauderhill, FL
03.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Handled cash and credit card transactions efficiently with POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor Of Mechanical Engineering - Manufacturing Engineering
Broward College
Fort Lauderdale, FLSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Creative problem solving
- POS system operation
Languages
Haitian creole
Professional Working
Timeline
Shift Leader
Smoothie King
03.2024 - Current
Bachelor Of Mechanical Engineering - Manufacturing Engineering
Broward College