Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Fahad Ali

Houston,Texas

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier/Crew Member

Freebirds World Burrito
Houston, Texas
05.2016 - 05.2017
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Kept customer and food preparation areas clean and well-organized.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Restocked workstation with supplies and communicated out-of-stock items to management.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Reviewed contents on food trays to check complete order.
  • Verified orders and bagged items for easy transport.
  • Accurately made change for cash transactions.
  • Mastered point-of-service computer system for automated order taking.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Processed sales transactions to prevent long customer wait times.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted customers by providing information and resolving complaints.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Scanned items and checked pricing on cash register for accuracy.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Waiter

Hanks Crawfish
Houston, Texas
10.2015 - 04.2016
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Informed customers about specials, upselling additional food and drink items.
  • Suggested additional items to customers to increase restaurant sales.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Stocked server areas with supplies before, during and after shifts.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Reviewed daily specials, menu changes and service specifications.
  • Collected tickets and followed proper cash-handling procedures.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus and answered questions regarding items.
  • Trained new employees to perform duties.
  • Filled condiments and napkin containers during slack periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Responded to ad hoc cleaning duties at end of shift.

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
Gonzales, LA
09.2014 - 09.2015
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.

Cashier

GNC
Houston, PA
08.2013 - 08.2014
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.

Cashier

Wild Birds Unlimited - Grosse Pointe Woods
Houston, Texas
02.2013 - 08.2013
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Cashier

Jamba Juice
Houston, Texas
01.2012 - 01.2013
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

Some College (No Degree) - Finance

University of Houston
Houston, TX

Skills

  • Verbal and Written Communication
  • Time Management
  • Punctual and Reliable
  • Friendly and Outgoing
  • Problem-Solving
  • Reliable and Responsible
  • Staff Supervision
  • Problem Solving
  • Detail-Oriented
  • Honest and Ethical
  • Complaint Resolution
  • Cooperative Attitude
  • Customer Relations
  • Feedback Acceptance

Languages

English
Native/ Bilingual
Urdu
Professional
Spanish
Limited
Arabic
Limited

Certification

  • Real Estate License - 2023
  • Life & Health Insurance License - 2023

Timeline

Cashier/Crew Member

Freebirds World Burrito
05.2016 - 05.2017

Waiter

Hanks Crawfish
10.2015 - 04.2016

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
09.2014 - 09.2015

Cashier

GNC
08.2013 - 08.2014

Cashier

Wild Birds Unlimited - Grosse Pointe Woods
02.2013 - 08.2013

Cashier

Jamba Juice
01.2012 - 01.2013

Some College (No Degree) - Finance

University of Houston

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Fahad Ali