Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Disclaimer
Timeline
Generic

Fahad Bin Haji Nahdi

Hyderabad,India

Summary

Looking to work in a well reputed organization where my skills have been utilized for the company growth. To seek a dynamic and challenging career an organization that strives for excellence with my knowledge and team effort while making positive contribution to promote the individual opportunity and professional growth. As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for proactive attitude and customer-first approach. Hospitality professional prepared for advancing hotel operations and guest service. Delivered superior hospitality through hotel networks, improving service quality, and leading teams to achieve goals. Known for fostering collaborative environments and adapting to dynamic situations. Expertise in staff training and guest relations. Results-driven Sales Representative experienced in service sales and innovative in reaching new customers, smoothly handles full sales cycle and persuasively closes deals. Proficient in public speaking and one-on-one communication. Highlights: Seasoned Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Associate

WH Smith, Rajiv Gandhi International Airport
  • Responds to customer inquiries by understanding inquiry reviewing previous inquiries and responses gathering and researching information assembling and forwarding information verifying customer's understanding of information and answer
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Delivered prompt service to prioritize customer needs
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

Retail Sales Specialist

Samsung Electronics
  • Provided exceptional customer service by attentively listening to needs and offering tailored solutions
  • Recommended complementary purchases to customers, increasing revenue
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations
  • Delivered detailed information on product features so customers could make educated decisions before purchase
  • Volunteered to work extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Collaborated with team members to achieve monthly sales targets and maintain high performance standards

Hotel Manager

Zoom Cafeteria Pvt. Ltd.
01.2020 - Current
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction
  • Provided services efficiently and with high level of accuracy

IT Support Specialist

Self Employed
01.2017 - Current
  • Created help desk tickets, troubleshot and resolved desktop issues
  • Installed and configured operating systems and applications
  • Diagnosed and troubleshot hardware, software and network issues
  • Used ticketing system to manage and process support actions and requests
  • Configured hardware, devices, and software to set up work stations for employees
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues
  • Maintained network performance with regular maintenance checks, software updates, and hardware upgrades
  • Configured and tested new software and hardware

Education

MBA - Financial Management

Al-Qurmoshi Institute of Business Management
Hyd, IND
04.2026

B.Com - Computers

Anwar Uloom College
01.2021

High School Diploma - undefined

Success Intermediate College
01.2017

Secondary School Certificate (SSC) - Commerce

Gowtham Model School
01.2014

Skills

  • Object-oriented programming
  • Invoice processing
  • Customer service
  • Microsoft dynamics365
  • Remote desktop services
  • Customer support
  • Journal entries
  • Financial record keeping
  • Microsoft powerapps
  • Fast typing speed
  • Team leadership
  • Fluent bilingualism

Certification

  • Tally E.R.P9 Certified
  • Microsoft Office Specialist (MOS) Certified
  • Python Programming Certification
  • Certified Web Specialist (scoring92% with95% exam accuracy)
  • Certified Windows Operating System Specialist (Expertise in Windows XP,7,10, and Server editions)
  • Linux Administration Certification (Proficient in Ubuntu, CentOS, Red Hat; installation, configuration, and troubleshooting)

LANGUAGES

English - Native or Bilingual
Hindi - Native or Bilingual
Telugu - Native or Bilingual
Arabic - Professional Working
Spanish - Limited Working

Disclaimer

I do hereby declare that the statements made in this document are true to the best of my knowledge and belief.

Timeline

Hotel Manager

Zoom Cafeteria Pvt. Ltd.
01.2020 - Current

IT Support Specialist

Self Employed
01.2017 - Current

Customer Service Associate

WH Smith, Rajiv Gandhi International Airport

Retail Sales Specialist

Samsung Electronics

B.Com - Computers

Anwar Uloom College

High School Diploma - undefined

Success Intermediate College

MBA - Financial Management

Al-Qurmoshi Institute of Business Management

Secondary School Certificate (SSC) - Commerce

Gowtham Model School
Fahad Bin Haji Nahdi