Fahad Chaudhry
Torrance,CA
Summary
Dynamic and results-driven professional with a proven track record at Prime Car Rental, excelling in customer service and upselling strategies. Recognized for enhancing customer satisfaction and achieving sales targets through effective communication and strong negotiation skills. Reliable team player committed to maintaining high standards in rental transactions and client relations.
Overview
2
2
years of professional experience
Work History
Rental Sales Agent
Prime Car Rental
Los Angeles, CA
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
Customer Service Representative
AT&T
Torrance, CA
12.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Economics - Economics
El Camino College
Torrance, CASkills
- Team player mentality
- Reliability and punctuality
- Goal-oriented mindset
- Strong negotiation
- Rental agreement
- Rental transactions
- Maintenance management
- Property inspection
- Prospecting
- Lead conversion
- Rental document management
- Customer service
- Time management
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Rental Sales Agent
Prime Car Rental
10.2023 - Current
Customer Service Representative
AT&T
12.2022 - 09.2023
Bachelor Of Economics - Economics
El Camino College