Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Fahad Din

Project Manager
Miami,FL

Summary

Resourceful IT Professional with 10+ years of expertise in Information Technology, specialized in Cybersecurity & Networking. Organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including technological advances & US Defense contracts. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation.

Overview

12
12
years of professional experience
23
23
years of post-secondary education

Work History

Project Manager

AEGFuels
09.2022 - Current
  • Developed and initiated projects, managed costs, and monitored performance.
  • Managed projects from procurement to commission.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Provided AGILE & ITIL Framework training to department heads & executives.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • JIRA Admin - configure companies workflows, automation, boards, billing and integrations.
  • Relationship Management between company and its contractors.
  • Provided detailed project status updates to stakeholders and executive management.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
  • Stand up over 14+ medium - large scale projects for AEGFuels and its subsidiaries.


Department of Defense Liaison

AEGFuels
09.2022 - Current
  • Monitored, communicated and coordinated objectives of Precision Payment Solutions.
  • Travel domestically & globally to strategically procure assets for the US Defense.
  • Generated reports detailing findings and recommendations for US AIR Card Program.
  • Wrote and edited high-quality content and visually impactful programs with exciting, captivating, and authentic approach.
  • Develop, organize, and conduct onsite trainings for Department of Defense personnel.
  • Direct contracted developers insuring software meets design specifications for Defense Logistics Agency.
  • Utilize Zoho CRM to stand up client contact systems.
  • Operate under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Kept scripts and test cases updated with current requirements.
  • Prepare detailed flows using Lucid Chart & Zeplin.

Technical Support Trainer

HHAeXchange
05.2018 - 09.2022
  • Stay up to date with new system releases, enhancements, and government regulations for Medicaid & Medicare.
  • Used Salesforce to prepare and submit database statistics, graphs and charts to accurately track financial movements.
  • Used Amazon Web Services to train Agents on Call Center programs and server management.
  • Used JIRA & Autotask for training & ticket management.
  • Collaborate with Project Managers to ensure a seamless transition to Support & Client Success.
  • Implement onboarding and training programs for Client Services.
  • Analyze Electronic Visit Verification (EVV) data and configure accordingly.
  • Configured 837 claim form for electronic billing (HCFA1500 & UB04).
  • Onboard & design outsourced call centers (India & Philippines).
  • Assist with disaster relief plans for Client Services Department.
  • Handle Electronic Medical Records (EMR). Provide information on outcomes and gathered information.
  • Execute/Create SQL queries for database reports.
  • Trained staff on operating procedures and company services.
  • Ability to review government guidelines: AHCA and NCQ

Brand Associate

Gap Inc.
07.2012 - 05.2018
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Assisted with development and implementation of organization brand strategy.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Designed, filled and arranged eye-catching product floorsets to increase sales.
  • Awarded: 5 Years of Excellent Service

Education

Bachelor of Science - Information Technology

Florida International University
Miami, FL
08.2014 - 2018.05

Master of Science - Internet of Things (IoT)

Florida International University
Miami, FL
05.2001 - Current

Skills

Corporate Relationship Building

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Software

Amazon Web Services

Atlassian Suite (JIRA)

Salesforce (Admin)

Sage Intact

SQL

Microsoft Office 365 & Tenant

Active Directory

Zoho CRM

TeamGantt

Lucid Chart

Zeplin

Azure DevOps

Timeline

Project Manager

AEGFuels
09.2022 - Current

Department of Defense Liaison

AEGFuels
09.2022 - Current

Technical Support Trainer

HHAeXchange
05.2018 - 09.2022

Bachelor of Science - Information Technology

Florida International University
08.2014 - 2018.05

Brand Associate

Gap Inc.
07.2012 - 05.2018

Master of Science - Internet of Things (IoT)

Florida International University
05.2001 - Current

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