Fahad Raza
HOUSTON,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
Balghari Transport Inc
03.2021 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Trained new employees on customer service, money handling and organizing strategies.
- Quoted prices, credit terms and other bid specifications.
Call Center Supervisor
AT&T
11.2019 - 03.2021
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Trained team members on performance metrics and consumer behavior identification.
- Created team rotations to man center effectively during peak hours.
Senior Relationship Manager
Bank Islami Brokerage Ltd
03.2018 - 09.2019
- Worked with clients to address and respond to client and partnership management issues.
- Researched current trends to identify prospective customers and determine specific needs.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Networked with accountants and attorneys to develop business.
- Developed new banking relationships with business prospects.
- Conducted financial due diligence on potential investments and acquisitions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Customer Service Manager
Best Value Copy
04.2016 - 03.2018
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Researched and corrected customer concerns to promote company loyalty.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and reviewed invoices to confirm accuracy.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Sales Manager
Shajar Capital Ltd
01.2012 - 03.2016
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Relationship Executive
Alfalahghp Investment Ltd
04.2007 - 01.2012
- Investigated and resolved customer complaints to foster satisfaction.
- Developed, updated and maintained database of existing and potential customers in Software.
- Presented metric reporting and account reviews to team and clients.
- Converted community contacts into potential clients through networking, consistency and credibility.
Education
Bachelor Of Commerce - Business Economics
University of Karachi
Karachi Pakistan Skills
- Report Writing
- Sales Development
- Account development
- Needs analysis
- Customer Service
- Business Development
- Contract Negotiation
- Vendor Relations
- Client Relationship Management
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Inventory Management
- KPI Tracking
- Operations Management
- Logistics
Languages
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Certification
Technical analyst
Timeline
Account Manager
Balghari Transport Inc
03.2021 - Current
Call Center Supervisor
AT&T
11.2019 - 03.2021
Senior Relationship Manager
Bank Islami Brokerage Ltd
03.2018 - 09.2019
Customer Service Manager
Best Value Copy
04.2016 - 03.2018
Sales Manager
Shajar Capital Ltd
01.2012 - 03.2016
Relationship Executive
Alfalahghp Investment Ltd
04.2007 - 01.2012
Bachelor Of Commerce - Business Economics
University of Karachi
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