Fahd Chaudhry
Atlanta,GA
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales and Operations Manager Trainee
Penske Truck Leasing
07.2023 - Current
- Drafted quotes, confirmed contracts, and managed transfers to handle rental needs efficiently.
- Executed sales initiatives to increase revenue for company.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Generated leads for sales and rental properties through cold calls and hot leads.
- Kept Preventative Maintenance percentage at 97%
IT/SERVICE OPERATIONS MANAGER
Marietta Auto Center
05.2020 - 06.2023
- Developing written plans and obtaining customer consent to proceed
- Guiding techs on automotive repair, tool usage and equipment operation
- Maintaining team productivity and quality of service by establishing and maintaining clear benchmarks
- Meeting with customers to discuss service needs and develop effective and practical solutions.
FIELD SPECIALIST
Peloton
11.2019 - 02.2020
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
- Deliver and assemble Peloton products and accessories in members homes
- Provide superior customer service in educating customers on product setup, features, and usage
- Perform in-home product repairs and maintenance.
TEAM LEADER/ SALES ASSOCIATE
TJ Maxx Homegoods
06.2013 - 06.2018
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Trained team on all aspects of operating procedures and company services
- Led team of 5 members while providing exceptional customer service.
CASHIER
Freshens Yogurt
06.2008 - 03.2013
- Answered questions about store policies and addressed customer concerns
- Reviewed weekly sales ads and monitored price changes
- Restocked and organized merchandise in front lanes.
Education
BBA - Business Management
Kennesaw State University
05.2019
Skills
- Team oversight
- Heavy machinery safety
- Technical knowledge
- Quality control
- Goal-oriented
- Detail-oriented
- Retail sales
- Customer-oriented
- Sales Strategies
- Workflow Coordination
Certification
Technical Specialist
Timeline
Sales and Operations Manager Trainee
Penske Truck Leasing
07.2023 - Current
IT/SERVICE OPERATIONS MANAGER
Marietta Auto Center
05.2020 - 06.2023
FIELD SPECIALIST
Peloton
11.2019 - 02.2020
TEAM LEADER/ SALES ASSOCIATE
TJ Maxx Homegoods
06.2013 - 06.2018
CASHIER
Freshens Yogurt
06.2008 - 03.2013
BBA - Business Management
Kennesaw State University
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