Fahd Serdah
E-commerce Operations/Process Engineering
Windsor,CT
Summary
Experienced eCommerce leader with demonstrated history of working in dynamic fulfillment environments and leading warehouse Operations with emphasis on Safety, Quality, and Engagement.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Process Engineer
Amazon
Windsor, CT
06.2022 - Current
- Design and implement process improvement initiatives using Lean Six Sigma methodologies
Outbound Operations Manager
Amazon
Windsor, CT
05.2020 - 06.2022
- Increased output 18% through Lean based continuous improvement initiatives, launched process roll-outs, and ensured regulatory compliance.
- Supported senior leadership in decision-making processes by generating KPI reports to analyze and bridge opportunities.
Outbound Area Manager II
Amazon
Windsor , CT
02.2019 - 05.2020
- Mentored, trained, and developed outbound team of 5-7 front-line supervisors and 250-300 hourly associates.
- Reduced turnover 14% through creating and implementing morale-boosting management plans.
Pick, ICQA and Robotics Area Manager
Amazon
Windsor, CT
06.2018 - 02.2019
- Coached team to top 10th percentile from 67th percentile in 5 months through revising staff training programs and boosting professional advancement initiatives.
- Decreased idle time 16% and reduced equipment downtime 11% by increasing frequency of preventive maintenance on robotics floor.
Education
Bachelor of Science - Biology
College of Charleston
Charleston, SC 08.2014 - 05.2018
Skills
SQL
Certification
Hiring Manager Training – “Making Great Hiring Decisions”
Timeline
Process Engineer
Amazon
06.2022 - Current
Outbound Operations Manager
Amazon
05.2020 - 06.2022
Outbound Area Manager II
Amazon
02.2019 - 05.2020
Pick, ICQA and Robotics Area Manager
Amazon
06.2018 - 02.2019
Bachelor of Science - Biology
College of Charleston
08.2014 - 05.2018
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