Fahed Alkhiami
Irvine,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects with a high degree of accuracy. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Manager of Operations
Exhaust Solution
12.2022 - Current
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Concierge
Fletcher Jones Mercedes Benz
07.2022 - 12.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
Sales Representative
Vector Marketing Company
06.2022 - 12.2022
- Interacted with customers by phone, email, or in person to provide information.
- Answered multi-line phone system, and managed over 50 customer calls per day. Routing calls, delivering messages to staff, and greeting visitors.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Dispatcher
Converter Unlimited
01.2021 - 06.2022
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Utilized dispatch software to enter customer orders, deliveries, and receipts.
- Tracked and reviewed charts, graphs, schedules, and other statistics to maximize on-time performance, minimize customer wait times and service disruptions.
- Managed customer accounts and invoicing.
- Drove sales by delivering expert customer service support for escalated, ongoing, or specialized issues.
- Directed dispatching, routing, and tracking of 10 fleet vehicles
- Closely monitored dispatch board to triage and prioritize over 65 daily calls
Education
Bachelor of Computer Science - Computer Science
Cal Poly Pomona
Pomona, CA06.2025
High School Diploma -
Irvine High School
Irvine, CA06.2019
Skills
- Performance Improvement
- Client Relations
- Critical Thinking
- Program Administration
- Customer Service Management
- Quality Assurance
- Relationship Building
- Proficient in Microsoft office applications(word,Excel)
- Work Order Management
- Customer Relations
- Data Entry
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Manager of Operations
Exhaust Solution
12.2022 - Current
Concierge
Fletcher Jones Mercedes Benz
07.2022 - 12.2022
Sales Representative
Vector Marketing Company
06.2022 - 12.2022
Dispatcher
Converter Unlimited
01.2021 - 06.2022
Bachelor of Computer Science - Computer Science
Cal Poly Pomona
High School Diploma -
Irvine High School
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