Faheem Hill
Rochester,NY
Summary
Food service professional with valuable experience in high-traffic environments and knack for efficient operations. Known for strong team collaboration and adaptability to changing demands. Reliable and skilled in food preparation and customer service. Experienced with strategic leadership, harnessing deep understanding of market dynamics to drive organizational success. Utilizes analytical thinking and vision to develop and implement growth strategies. Track record of fostering innovation and leading high-impact teams to achieve business objectives. Professional with proven skills in packing, shipping, and receiving. Effective at ensuring accurate inventory management, quality control, and timely fulfillment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in handling various tasks efficiently. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
Work History
Food Court Employee
Costco Wholesale
05.2024 - Current
- Provided exceptional service through active listening, understanding member needs, and making suitable recommendations.
- Contributed to the improvement of sales performance by promoting daily specials and upselling menu items when appropriate.
- Continuously improved product knowledge in order to answer customer inquiries confidently and provide accurate information about ingredients or allergens.
- Increased member loyalty by addressing concerns promptly and professionally, fostering positive relationships with patrons.
- Supported fellow team members during rush periods, demonstrating adaptability and strong teamwork skills.
CEO
Swankos INC
03.2020 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Fostered strong relationships with industry partners to expand business opportunities.
- Developed a high-performance executive team for improved productivity and efficiency.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Packing, Shipping, and Receiving Assembler
Hammer Packaging Corp.
07.2020 - 12.2023
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
Customer Service Representative
Conduit Global
07.2018 - 05.2020
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Supervisor
Salvatore's Old Fashioned Pizzeria
04.2014 - 06.2018
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Auto Sales Associate
Medinas Auto Sales
Rochester, New York
06.2012 - 08.2014
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Utilized product knowledge to educate customers on features and benefits.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Identified potential operational issues and redesigned products to improve functionality.
Education
High School Diploma -
Eddison Technology
Rochester, NY06-2018
Skills
- Workplace Cleanliness
- Food safety knowledge
- Customer Engagement
- Cash handling expertise
- Food presentation
- Employee Training
- Complaint Handling
- Order Accuracy
- Efficient workflow
- Food Storage Procedures
- Salesmanship
- Food handling certification
- Restocking supplies
- Point of sale systems
- Excellent customer service
- Strong Work Ethic
- Food Safety
- Health and Safety Regulations
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Team Player
- Problem-Solving
- Attention to Detail
- Listening Skills
- Multitasking and Organization
Timeline
Food Court Employee
Costco Wholesale
05.2024 - Current
Packing, Shipping, and Receiving Assembler
Hammer Packaging Corp.
07.2020 - 12.2023
CEO
Swankos INC
03.2020 - Current
Customer Service Representative
Conduit Global
07.2018 - 05.2020
Supervisor
Salvatore's Old Fashioned Pizzeria
04.2014 - 06.2018
Auto Sales Associate
Medinas Auto Sales
06.2012 - 08.2014
High School Diploma -
Eddison Technology
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