Fahey Lane

Work History

Lead Ramp Service Agent

United Airlines

06.1997 - Current

Implemented new procedures to improve inventory management of ground equipment, increasing availability during peak hours.
Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
Mentored junior staff members, enhancing their skills and contributing to overall team success.
Maintained a high level of customer satisfaction through prompt and professional service.
Ensured adherence to federal regulations governing ramp operations while maintaining high levels of safety awareness among team members at all times.
Streamlined baggage handling processes, resulting in improved efficiency and reduced delays.
Guided aircraft into and out of parking positions using hand signals.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Connected electrical power unit and hoses to aircraft.
Coordinated ground crew activities to complete objectives on schedule.
Checked cargo and baggage for security to meet TSA regulations.
Deiced aircraft before takeoff for safety during inclement weather.
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for multiple daily flights.
Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

Isuzu Sales Manager

Phillips Isuzu

09.1992 - 06.1997

Assisted other departments within the organization whenever required thereby fostering a collaborative working atmosphere conducive to higher productivity levels.
Conducted regular safety meetings with the team, keeping them informed about recent industry updates and ensuring adherence to company policies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Attended industry events and conventions to expand sales opportunities.

Specialist 4

US Army

08.1989 - 06.1992

Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
Assembled, disassembled and maintained various weapons for operational readiness.
Upheld code of conduct and maintained professionalism in stressful situations.
Upheld Army dress and appearance regulations for professional appearance.
Trained in small arms, anti-armor and indirect fire weapons.
Maintained required level of proficiency in use of firearms.
Trained in conflict resolution among subordinates, equals and superiors.
Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Served in on-call capacity for last-minute or late-night taskings from leadership.
Dealt with inter-company conflicts to remove obstacles to troop readiness.
Worked weekends and long hours in deployed locations to complete taskings.
Gave individual evaluations based on fitness and combat readiness.

Summary

Overview

Work History

Lead Ramp Service Agent

Isuzu Sales Manager

Specialist 4

Education

High School Diploma -

Skills

Timeline

Similar Profiles

Pamela SchepisPamela Schepis

Barbara DonohueBarbara Donohue

Javin VillarrealJavin Villarreal

Jorge Antonio Gomez SalinasJorge Antonio Gomez Salinas

Roy MayRoy May