Fahim Ahmadi
Downers Grove,IL
Summary
Driven senior engineer looking to apply 10 years of expertise in software applications and macOS knowledge to an innovative and energetic company. Extremely detail-oriented with a focus on configuring applications for macOS platform. Seeking to contribute technical expertise and problem-solving skills to drive innovation and business growth.
Overview
9
9
years of professional experience
Work History
IT Manager
The Art Institute Of Chicago
Chicago, IL
01.2023 - Current
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Resolved conflicts between different stakeholders regarding IT projects.
- Implemented strategies for improving customer service levels through enhanced use of technology.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Monitored system performance and identified areas for improvement.
- Conducted research to identify new technologies that could improve operations.
Senior Engineer
League Inc.
Chicago, IL
04.2020 - 11.2022
- Led team meetings to discuss project progress and address issues.
- Monitored performance metrics to identify areas of improvement.
- Asset Management of hardware for US operations.
- Utilized Addigy (MDM) to deploy security settings, monitor, and remediation.
- Improvement of security policies in adherence with company policy.
- Management of Supply Chain & Logistics for hardware packages. Experienced a 2% growth in number of new hires (2021/22).
Support Engineer
United Airlines
Chicago, IL
07.2016 - 03.2020
- Created knowledge base documents for frequently asked questions.
- Project management of MacBook deployment. Mentored a team of three in implementing MacOS fundamentals in accordance with company policy.
- Reported an increase of 4% in overall MacBook deployments over the course of three years.
- Engineering and lifecycle management of United's macOS platform via AirWatch.
- Setting group policies via Active Directory, defining and enforcing specific security policies, and software installations to groups of users.
Education
Bachelor of Arts - Business
Benedictine University
Lisle, IL05-2006
Skills
- Active Directory
- Risk mitigation planning
- Application support
- Addigy
- Kandji
- ChatGPT
- Jasper AI
- DALL-E
- Midjourney
- Atlassian
- Google Cloud
- Cybersecurity best practices
Timeline
IT Manager
The Art Institute Of Chicago
01.2023 - Current
Senior Engineer
League Inc.
04.2020 - 11.2022
Support Engineer
United Airlines
07.2016 - 03.2020
Bachelor of Arts - Business
Benedictine University
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