Fahim Ahmed
Queens,NY
Summary
Dedicated professional with expertise in information security, regulatory compliance, audits, and data analysis. Skilled in managing sensitive data, ensuring compliance with federal regulations, and delivering secure, efficient solutions. Proficient in SQL, Excel, and enterprise systems, with experience in eligibility determinations, financial analysis, access grants, and client services. Strong communicator seeking a role as a Case Manager, Payment Specialist, or similar role to support federal initiatives, safeguard critical information, and promote economic stability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Administrator
Internal Revenue Service
Holtsville, NY
03.2024 - Current
- Managed full application and eligibility process for Public Assistance, emergency grants, conducting in-person/telephonic interviews and verifying household information.
- Performed compliance checks, financial analysis, and audits to determine eligibility for relief programs, settlements, and payment plans, while ensuring adherence to federal, state, and agency regulations.
- Conducted financial and regional analysis, incorporating ZIP code-level and district-based data to evaluate taxpayer ability to pay taxes and identify location-specific compliance trends.
- Applied knowledge of EFTPS (Electronic Federal Tax Payment System) and other payment platforms to ensure accurate processing, reconciliation, and compliance with federal payment requirements.
- Prepared and maintained accurate case records, reports, and documentation using secure systems, supporting supervisory review and compliance verification.
- Conducted client outreach, explained program benefits and regulations, and developed self-sufficiency plans, including employment and financial stability support.
- Collaborated with supervisors and cross-functional teams to resolve complex issues, improve service delivery, and strengthen compliance controls.
Payment Specialist (remote)
AASHA SERVICES
Flushing, NY
01.2024 - 05.2025
- Managed the full dispute resolution process from initial customer notification through investigation, documentation, and final resolution.
- Reviewed and processed outstanding claims in compliance with regulatory requirements and company policies, ensuring timely resolution.
- Tracked dispute cases, status updates, and decisions to maintain accurate records for regulatory and legal compliance.
- Coordinated with internal teams, external partners, and financial institutions to investigate claims, file required paperwork, and resolve disputes efficiently.
- Utilized Microsoft Excel for financial tracking, reporting, and data validation to support accurate case management.
- Demonstrated strong attention to detail, problem-solving, and customer service skills in handling sensitive financial cases.
IT Help Desk Agent
Uber Technologies Inc
Long Island City, NY
03.2022 - 01.2024
- Responded to technical inquiries through email, chat, phone, and in person, providing timely support.
- Collected, cleaned, and analyzed large datasets using SQL, Excel, and Tableau for accurate reporting.
- Partnered with cross-functional teams to perform data audits and optimize workflows for efficiency.
- Delivered actionable insights and predictive models for forecasting resource allocation and revenue trends.
- Guided users through troubleshooting processes for hardware, software, and network issues.
- Performed diagnostics and resolved operating system, application, printer, and peripheral device issues.
- Assisted with account management tasks, including password resets and Active Directory updates.
- Provided first-level support for Microsoft Office Suite, Outlook, VPN connectivity, and enterprise applications.
Education
Bachelor of Arts - Computer Science
Queens College, CUNY
Flushing, NYSkills
- Regulatory compliance and policy analysis
- Audit review and data validation
- Statistical reporting and documentation
- Geographic information systems (GIS)
- SQL and data modeling
- Quality control processes
- Verbal and written communication
- Enterprise systems familiarity
- Microsoft 365
- Mac OS X proficiency
- Public speaking skills
- Time management expertise
- Emotional intelligence
- Work ethic
- Interpersonal skills
- People management
Certification
- Successfully led and administered the "Bargaining Unit Performance Appraisal and Recognition Election - IRS", earning a Fully Successful appraisal rating.
- Certified Case Administrator
- IC3
Visa Status:
US Citizen
Timeline
Case Administrator
Internal Revenue Service
03.2024 - Current
Payment Specialist (remote)
AASHA SERVICES
01.2024 - 05.2025
IT Help Desk Agent
Uber Technologies Inc
03.2022 - 01.2024
Bachelor of Arts - Computer Science
Queens College, CUNY
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