Fahim Ahmed
Queens
Summary
Dynamic professional with a strong background in financial analysis, tax compliance, and auditing, supported by hands-on experience in IT support and systems troubleshooting. Skilled at analyzing taxpayer data, conducting compliance reviews, and performing financial audits to ensure accuracy and regulatory adherence. Experienced in using SQL, Excel, Tableau, and secure IRS systems to uncover insights, streamline processes, and support informed decision-making. Adept at troubleshooting Windows, macOS, and Linux environments, resolving VPN, network, and security issues to keep operations running smoothly. Recognized for bridging financial expertise with technical problem-solving, delivering reliable solutions that strengthen compliance, efficiency, and service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Collection Representative
Internal Revenue Service
03.2024 - Current
- Managed full application and eligibility process for Public Assistance, emergency grants, conducting in-person/telephonic interviews and verifying household information.
- Performed compliance checks, financial analysis, and audits to determine eligibility for relief programs, settlements, and payment plans, while ensuring adherence to federal, state, and agency regulations.
- Conducted financial and regional analysis, incorporating ZIP code-level and district-based data to evaluate taxpayer ability to pay taxes and identify location-specific compliance trends.
- Applied knowledge of EFTPS (Electronic Federal Tax Payment System) and other payment platforms to ensure accurate processing, reconciliation, and compliance with federal payment requirements.
- Prepared and maintained accurate case records, reports, and documentation using secure systems, supporting supervisory review and compliance verification.
- Conducted client outreach, explained program benefits and regulations, and developed self-sufficiency plans, including employment and financial stability support.
- Collaborated with supervisors and cross-functional teams to resolve complex issues, improve service delivery, and strengthen compliance controls.
IT Support Agent
AASHA SERVICES
01.2024 - 05.2025
- Provided end-user support across Windows-based LAN, WAN, and Remote Access environments
- Assisted employees with technology issues, including Windows, macOS, and Linux systems
- Reported network interruptions and server outages, escalating critical incidents when necessary
- Troubleshot system errors, VPN connectivity issues, and firewall-related problems
- Scanned for and removed computer viruses and malware to maintain system security
- Repaired and maintained desktops, laptops, and peripheral devices to ensure operational readiness
- Monitored support requests and documented troubleshooting steps for knowledge sharing
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Installed and configured hardware and software for user systems.
IT Help Desk Agent
Uber Technologies Inc
03.2022 - 01.2024
- Responded to technical inquiries through email, chat, phone, and in person, providing timely support.
- Collected, cleaned, and analyzed large datasets using SQL, Excel, and Tableau for accurate reporting.
- Partnered with cross-functional teams to perform data audits and optimize workflows for efficiency.
- Delivered actionable insights and predictive models for forecasting resource allocation and revenue trends.
- Guided users through troubleshooting processes for hardware, software, and network issues.
- Performed diagnostics and resolved operating system, application, printer, and peripheral device issues.
- Assisted with account management tasks, including password resets and Active Directory updates.
- Provided first-level support for Microsoft Office Suite, Outlook, VPN connectivity, and enterprise applications.
Education
Bachelor of Arts - Computer Science
Queens College, CUNY
Flushing, NYSkills
- Regulatory compliance and policy analysis
- Audit analysis and data verification
- Statistical reporting and documentation
- Geographic information systems (GIS)
- Verbal and written communication
- Customer support
- SQL and data modeling
- Quality control processes
- Enterprise systems familiarity
- Microsoft 365
- Mac OS X proficiency
- Excel
- Interpersonal skills
- Linux administration
- VPN
- Network troubleshooting
Certification
- Successfully led and administered the "Bargaining Unit Performance Appraisal and Recognition Election - IRS", earning a Fully Successful appraisal rating.
- Certified Collection Representative
- IC3
- AWS Solution Architect
Visa Status:
US Citizen
Timeline
Collection Representative
Internal Revenue Service
03.2024 - Current
IT Support Agent
AASHA SERVICES
01.2024 - 05.2025
IT Help Desk Agent
Uber Technologies Inc
03.2022 - 01.2024
Bachelor of Arts - Computer Science
Queens College, CUNY
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