Fahim Alam
Queens,NY
Summary
Dynamic and versatile professional with 3+ years of experience in customer service, logistics, and brand marketing. Skilled in promoting lifestyle and cannabis brands, managing deliveries, and leading teams. Known for strong communication, adaptability, and work ethic. Looking to grow in brand development, marketing, or high-level customer success roles.
Overview
5
5
years of professional experience
Work History
Brand Representative & Event Associate
SESH & Independent Cannabis Brands
03.2025 - Current
- Represent cannabis and lifestyle companies at pop-ups, promotional events, and retail locations.
- Engage with customers, educate them on products, and promote brand identity and values.
- Support marketing campaigns, driving consumer awareness and loyalty.
- Maintain deep knowledge of product lines, industry trends, and compliance regulations.
Delivery Driver
John’s Pizza Delivery
12.2024 - Current
- Delivered food efficiently in high-traffic areas while maintaining customer satisfaction.
- Ensured order accuracy and provided friendly service, contributing to repeat business.
- Handled cash and digital payments with accountability and attention to detail.
Manager & Crew Member
Edible Arrangements
06.2022 - 07.2024
- Supervised daily operations, trained staff, and improved workflow efficiency.
- Oversaw inventory, staff scheduling, and food safety compliance.
- Boosted customer satisfaction through better communication and faster service.
Host
Let’s Meat KBBQ
12.2020 - 02.2021
- Managed seating arrangements during peak hours, improving guest flow.
- Maintained professionalism and cleanliness in high-volume service.
- Processed transactions accurately and resolved customer issues effectively.
EBike Delivery Associate
Amazon
03.2024 - 08.2024
- Deliver packages efficiently across NYC using eBikes with a focus on speed, safety, and route optimization.
- Earned positive feedback for reliable service and effective communication with customers.
- Managed real-time problem-solving using app-based navigation tools.
Education
Associate Degree -
Queensborough Community College
Oakland Gardens, NY05.2023
High School Diploma -
Hillcrest High School
Jamaica, NY06.2020
Skills
- Technical: Microsoft Office, Amazon Flex App, POS Systems
- Marketing & Branding: Event Activation, Product Demos, Brand Ambassadorship
- Soft Skills: Leadership, Customer Engagement, Team Collaboration
- Logistics: Delivery Operations, Time Management, Route Planning
- Certifications: Security Guard Card, Valid Driver’s License
Timeline
Brand Representative & Event Associate
SESH & Independent Cannabis Brands
03.2025 - Current
Delivery Driver
John’s Pizza Delivery
12.2024 - Current
EBike Delivery Associate
Amazon
03.2024 - 08.2024
Manager & Crew Member
Edible Arrangements
06.2022 - 07.2024
Host
Let’s Meat KBBQ
12.2020 - 02.2021
Associate Degree -
Queensborough Community College
High School Diploma -
Hillcrest High School
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