Fahima Wafa
Woodbridge,United States
Summary
Successful Front End Manager with 20 years of experience finding, screening, and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development. Talented Front End Manager skilled at managing personnel, cash flow, inventory and security. Recruiting Manager knowledgeable about full lifecycle of recruiting and adept at working with hiring managers to exact best strategies to meet hiring needs and maintain branding strategies. Effective at evaluating and selecting optimal advertising channels to attract desired candidates.
Overview
22
22
years of professional experience
Work History
Front End Manager
Safeway
06.2019 - Current
- Maintained strong customer relations and effective customer service standards.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Bookkeeping/Closing Manager
Safeway
09.2014 - 06.2019
- Documenting transaction details and putting together financial reports.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
- Conducted regular audits of cash handling procedures, ensuring accuracy and compliance with company policies.
Person Incharge
Safeway
08.2003 - 05.2014
- Fostered customer service for both internal and external contacts and implemented inter-departmental communication between departments.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
Safeway
06.2002 - 06.2003
- Serves customers by providing product and service information and resolving product and service problems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
GED -
Bryant Alternative High School
Skills
- Computer Skills
- Critical thinking and problem solving
- Decision Making
- Communication
- Microsoft Office
- Leadership Skills
- Time Management
- Problem Solving
- Teamwork
- Leadership
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Ability to Multitask
References
References available upon request
Hobbies and Interests
- Community Service
- Team or individual sport
- Travel
- Exercising and healthcare
Timeline
Front End Manager
Safeway
06.2019 - Current
Bookkeeping/Closing Manager
Safeway
09.2014 - 06.2019
Person Incharge
Safeway
08.2003 - 05.2014
Customer Service Representative
Safeway
06.2002 - 06.2003
GED -
Bryant Alternative High School
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