Fahmida Jemmy

• Trained new employees on company policies, job duties, and performance expectations.
• Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
• Responded to customer questions regarding products, prices, and availability.
• Resolved customer complaints in a timely manner, while ensuring customer satisfaction.
• Process sales transactions by ringing up purchased merchandise, securing payment, and issuing receipts.
• Process returns and exchanges, distribute refunds, and encourage customers to sign up for membership savings cards.
• Performed inventory checks to ensure sufficient stock levels for all products.
• Reply to emails and handle in-person requests in a professional manner.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Complied with company policies, objectives and communication goals.

• Used AngularJS as a framework to create a single-page web application with efficient data flow between the client and server. Used to create controllers to handle events triggered by clients and send requests to the server.
• Designed and implemented a UI update for a server repair software tool in HTML5 and CSS3.
• Created various UI components for different web pages using HTML and JavaScript.
• Used Angular JS Dependency Injection (DI) to inject Angular Services and Chrome DevTools, as well as built custom Directives to provide reusable components.
• Responsible for writing various test cases, Jesmine and Karma, for the application code.
• Used GitHub for debugging and code review, and reported progress.
• Used Rally for creating change tickets and handling production bugs and development.
• Used Visual Studio Code for designing, coding, and developing applications tasks.

Environment: AngularJS, JavaScript, HTML5, CSS, TypeScript, Bootstrap, CORS, Web services, SOAP, REST, Visual Studio Code, Jasmine, Karma, Agile, JSON, XML, Rally, Git.

• Developed user interface using HTML5, CSS3, Bootstrap, JavaScript, and React JS that meets accessibility and web browser standards for websites.
• Developing the application using MVC, Entity Data Model, RESTful, and WCF services.
• Developed user interface using React JS and Flux for SPA development.
• Utilized Object-Oriented Programming concepts to develop UI components that could be reused across the web application.
• Worked with CSS3 in designing templates for use in all pages on the website, working with positioning, text, padding, border, margin, CSS background, and table.
• Worked on highly advanced user interface design and development using Angular, Node.js, HTML5, and CSS3.
• Perform RESTful routing using Node.js. Redesigned Angular 2 to Angular 8 component structure.
• Worked closely with the Back-End team to display data using the Custom Components, library Components, and Redux.
• Worked with the JASMINE unit test framework to write unit tests for JavaScript code.
• Extensively used Git for version controlling and regularly pushed the code to GitHub and Bitbucket.

Environment: HTML5, CSS3, Bootstrap, JavaScript, React JS, RNPM, Mocha, Chai, Angular JS, Jasmine, Postman, JIRA, Git, Visual Studio Code.

• Lead training of all new hires for multiple stores.
• Improved and implemented new training records for new employees to improve onboarding process.
• Reduced customer complaints by training other employees and creating a matrix for stocking the shelves.
• Processed and monitored merchandise returns and exchanges by using Excel to manage inventory.
• Compiled and maintained non-monetary reports and records, utilizing Excel, that were presented to upper management.
• Processed all sales transactions by receiving payment by cash, check, credit cards, voucher, or automatic debits.
• Improved and implemented new training records for new employees to improve the onboarding process.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

• Verified credit card charges against purchase receipts for accuracy.
• Processed shipments received from vendors according to established protocols.
• Helped customers locate items within the store using the inventory system.
• Operated equipment such as scanners and scales correctly during checkout process.
• Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
• Encouraged customers to sign up for loyalty programs or store credit cards.
• Assisted customers with selecting items and answering questions about products.
• Provided customer service support for inquiries, complaints, and returns.
• Trained new associates on store operations, policies, and procedures.
• Performed cash register functions accurately and efficiently.
• Processed payments using point-of-sale systems.
• Stocked shelves with merchandise and ensured product displays were neat and orderly.
• Organized backroom areas to maintain a clean and organized work environment.
• Handled incoming calls from customers regarding orders or other inquiries.
• Maintained an up-to-date knowledge of store promotions, specials, events..
• Ensured compliance with company safety regulations at all times while on the job.
• Built relationships with customers by providing friendly customer service.
• Greeted customers to determine wants or needs.
• Cleaned shelves, counters and tables to maintain organized store.
• Answered store and merchandise questions and led customers to wanted items.
• Organized store by returning merchandise to proper areas and restocked displays.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Recommended, selected and located merchandise based on customer desires.