Summary
Overview
Work History
Education
Skills
Cooking, Gardening, decorating House. Helping others.
Languages
Timeline
Generic

Fahmida Zaman

Lake Elsinore,CA

Summary

Proven leader with extensive experience at Notun Bazar Restaurant & Grocery, adept in team management and customer service. Enhanced customer loyalty through effective problem-solving and communication skills. Skilled in inventory management and cashier training, ensuring operational excellence and increased satisfaction. Demonstrated ability to motivate teams and improve workflow coordination, contributing to a positive and results-driven environment. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.

Enthusiastic Front Desk Cashier with proven leadership talents and relationship-building skills gained during 3 years of experience in CSR settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead

Notun Bazar Restaurant & Grocery
04.2023 - 04.2024
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Trained team members on cash register operation and cash handling.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Monitored areas for security issues and safety hazards.
  • Increased customer loyalty and retention.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Customer Service Representative

Spice Asia
02.2022 - 02.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Associate of Science - Medicine, And Surgery

Bangladesh Medical College And Hospital
Dhaka, Bangladesh
10.2000

High School Diploma -

Begum Badrunnessa Government Girls' College
7 Bakshi Bazar Road, Dhaka 1211, Bangladesh
03.1991

Skills

  • Positive Attitude
  • Cashier training
  • Customer Service
  • Punctual and Reliable
  • Customer Service: Demonstrated ability to engage with customers effectively, handle inquiries, and resolve issues

  • Motivational Skills
  • Team Management
  • Flexible Schedule
  • Workflow Coordination
  • Coaching and Mentoring
  • New Hire Training
  • Opening and closing procedures
  • Sales and Merchandising: Knowledge of retail sales techniques and merchandising strategies

    Inventory Management: Experience with tracking and managing stock levels, and ensuring product availability

    Communication: Strong verbal and written communication skills, with the ability to interact positively with diverse individuals

    Organizational Skills: Proven ability to manage multiple tasks and maintain order in a fast-paced environment

    Problem-Solving: Adopt at identifying issues and developing solutions to enhance efficiency

Cooking, Gardening, decorating House. Helping others.

Cooking:

 Love to cook from scratch any item.Cooking allows me to explore creativity and attention to detail. Preparing meals involves planning, organization, and execution, skills that are directly transferable to managing inventory and creating appealing  displays. The ability to follow recipes and adapt them as needed demonstrates my capacity for precision and problem-solving.

Decoration of House:

Decorating my home involves a keen eye for aesthetics and an understanding of design principles. This hobby reflects my ability to create visually appealing spaces, which can translate into arranging merchandise attractively and effectively in a retail environment. It also showcases my organizational skills and attention to detail.

Gardening:

Gardening requires patience, planning, and a commitment to nurturing growth over time. These qualities align with the skills needed for maintaining an organized store environment and ensuring that merchandise is well-stocked and presented. It also reflects my ability to work independently and manage tasks over a period of time.

Helping People:

Volunteering and assisting others highlights my strong interpersonal skills and commitment to customer service. This hobby demonstrates my ability to empathize with others, communicate effectively, and provide support, all of which are essential for delivering excellent customer service in a retail setting.

Languages

Arabic
Limited Working
Bengali
Full Professional
Hindi
Professional Working
Urdu
Professional Working

Timeline

Cashier Team Lead

Notun Bazar Restaurant & Grocery
04.2023 - 04.2024

Customer Service Representative

Spice Asia
02.2022 - 02.2023

Associate of Science - Medicine, And Surgery

Bangladesh Medical College And Hospital

High School Diploma -

Begum Badrunnessa Government Girls' College
Fahmida Zaman