Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fahren Hudson

Virginia Beach,Virginia

Summary

Dynamic pharmacy operations manager with a proven track record at Walgreens, enhancing workflow efficiency and patient care. Skilled in medication dispensing and team building, I successfully implemented new inventory systems, reducing errors and improving service delivery. Committed to patient safety and regulatory compliance, I foster a collaborative environment that drives performance excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Taco Bell
05.2016 - 03.2019
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Certified Pharmacy Technician

Rite-Aid Pharmacy
03.2023 - 03.2024
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Senior Pharmacy Technician

Walgreens
03.2024 - 09.2024
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.

Pharmacy Operations Manager

Walgreens
09.2024 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
  • Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
  • Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
  • Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
  • Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
  • Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
  • Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
  • Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
  • Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Collaborated with store manager to maintain daily operations.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Developed policies and procedures for effective pharmacy management.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Education

High School Diploma -

Princess Anne High School
Virginia Beach, VA
06.2019

Skills

  • Prescription verification
  • Medication dispensing
  • Patient counseling
  • Workflow optimization
  • Direct patient care
  • Patient safety
  • Drug safety
  • Training and mentoring
  • Professional ethics
  • Team building
  • Operations management
  • Care monitoring
  • Staff management
  • Insurance billing
  • Staff training
  • Inventory control
  • Quality assurance
  • Medicare and medicaid process
  • Drug inventory management
  • Policy enforcement
  • Purchasing management
  • Inventory and restocking
  • Performance metrics
  • Service delivery optimization
  • FDA drug safety guidelines
  • Regulatory compliance
  • Regulatory requirements
  • Pharmacy operations management
  • Procedure development
  • Budget administration
  • Immunizations
  • Loss prevention management
  • Medication storage
  • Medication ordering
  • Drug security
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Certified in CPR/AED
  • HIPAA guidelines
  • Task prioritization
  • Self motivation
  • Medical terminology
  • Conflict resolution
  • Professionalism
  • Patient advocacy
  • Immunizer

Certification

BLS Certified

Certified Immunizer

Timeline

Pharmacy Operations Manager

Walgreens
09.2024 - Current

Senior Pharmacy Technician

Walgreens
03.2024 - 09.2024

Certified Pharmacy Technician

Rite-Aid Pharmacy
03.2023 - 03.2024

Assistant General Manager

Taco Bell
05.2016 - 03.2019

High School Diploma -

Princess Anne High School

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Fahren Hudson