Fahtima Jackson
Yonkers
Summary
Dedicated office support professional with strong administrative skills and a solid work ethic, seeking to thrive in a dynamic office environment. Committed to contributing effectively to team goals while delivering exceptional service to colleagues and clients. Proven ability to manage multiple tasks efficiently, ensuring smooth operations and enhancing overall productivity. Eager to support organizational success through attention to detail and a proactive approach to problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader
panera Bread
09.2019 - Current
- I've trained and help new employees...
Home Health Aide
Perfect Home Care
03.2013 - Current
- Maintains a safe, secure, and healthy patient environment
- Eating
- Record & report
- Perform duties and services that help you maintain your personal comfort
- Bathing and showering
- Dressing
- Grooming
- Elimination (using the toilet)
- Mobility
Overnight Stocker
Target
10.2024 - 05.2025
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
Daycare Assistant Teacher
The Learning Experience
02.2023 - 12.2024
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Complied with strict safety and organizational regulations, policies, and procedures.
Customer Service Representative
Home Depot
06.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier/customer service
Perfect Home Care
12.2017 - 06.2018
- Ringing and bagging up items
- Requesting price checks and honoring coupons
- Assisting customers with finding products
- Maintain good customers service
- Assist patrons out the store with merchandise
- Gathered online orders and have them ready for customers
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
Customer Service Representative/ Data Entry
Perfect Home Care
10.2016 - 09.2017
- Handling all customer service duties for a busy printing company such as:
- Answering heavy inbound phone calls
- Making outbound customer follow-up phone calls
- Taking/receiving orders by phone, fax, mail, and email
- Handling customer problems and complaints
- Tracking packages
- Editing orders for printing instruction for the printers
- Quoting products and services
- Enter orders into system
Customer Service, Stock Clerk, Food Service
Walmart
06.2015 - 09.2016
- Handles incoming calls or inquiries from prospective customers or clients
- Discusses products offered and ensures customer satisfaction
- Improving customer service based on client feedback through the development of new policies and procedures
- Marking of stock items using stamps, electric marking tools or other labeling equipment
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Prepare and maintain records and reports of inventories, price lists, shortages, and shipments of goods used or issued
- Prepared and served food and process related cash transactions
- Set up food service equipment (industrial shelves, hot dog roller, pizza and pretzel warmer)
- Lift and transport up to 50lbs of food product
Education
High school or equivalent - undefined
Gorton high school
Yonkers, NY06.2011
Skills
- Customer service
- Cash handling
- Cash register
- Leadership
- Taken care of elderly
- Taken care of kids
- Engaging in great customer service
- Security license
- HHA license
- CPR certified
Certification
- Home Health Aide
- A valid HHA or CNA certification.
Additional Information
- Able to communicate effectively; possess organizational and multitasking skills
- Proficient in Microsoft Word, Excel, Outlook and Internet Research
- Team player, work well with others as well as independently
- Excellent interpersonal and leadership skills, professionalism, honesty, teamwork, attention to details, customer focus, communication and leadership
Timeline
Overnight Stocker
Target
10.2024 - 05.2025
Daycare Assistant Teacher
The Learning Experience
02.2023 - 12.2024
Customer Service Representative
Home Depot
06.2021 - 01.2023
Team Leader
panera Bread
09.2019 - Current
Cashier/customer service
Perfect Home Care
12.2017 - 06.2018
Customer Service Representative/ Data Entry
Perfect Home Care
10.2016 - 09.2017
Customer Service, Stock Clerk, Food Service
Walmart
06.2015 - 09.2016
Home Health Aide
Perfect Home Care
03.2013 - Current
High school or equivalent - undefined
Gorton high school
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