Fahwallah Lake
Calumet City,IL
Summary
Team player who’s willing to work hard for the company to succeed as a whole. Work every day with a passion for improving or moving up in the company. Often received kudos from customers who left messages for my supervisor about my great customer service.
Overview
7
7
years of professional experience
Work History
Office Assistant
State Of Illinois-Department Of Human Services
09.2022 - 12.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
Car Detailer
Enterprise Rent-A-Car
02.2022 - 09.2022
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
Customer Service Representative Team Lead
PCG Consulting Group (State Of Illinois Contract)
06.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined team efficiency by implementing new procedures for handling customer requests.
- Improved overall call center performance with effective coaching and feedback to team members.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
Debt Collector
Municipal Collections Of America
07.2018 - 08.2019
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
Pharmacy Benefits Manager
United Health Group, Optum
09.2017 - 06.2018
- Improved patient outcomes by efficiently managing pharmacy benefit programs and optimizing medication therapy.
- Achieved cost savings for clients through the effective negotiation of contracts with pharmaceutical manufacturers and wholesalers.
- Enhanced member satisfaction by developing and implementing innovative clinical programs and services.
- Ensured compliance with regulatory requirements, maintaining accurate records and documentation of pharmacy benefit management activities.
Technical Support Representative
Xerox (Apple Products)
02.2016 - 08.2017
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Diploma -
Willowbrook High School
2013
Ivy Tech East Chicago Campus -Some College
Sterile Processing Technician Course - Sterile Processing Technology
Instrumental Education
University Of Chicago Medicine12.2023
Skills
- Customer Service
- Clerical Support
- Time Management
- Critical Thinking
- Documentation and Reporting
- Medical Terminology
- Decontamination Procedures
- Sterilization Procedures
- Instrument Sterilization
- Attention to Detail
- Quality Assurance
- Problem Solving
- Manual Cleaning
- Team Collaboration
Timeline
Office Assistant
State Of Illinois-Department Of Human Services
09.2022 - 12.2022
Car Detailer
Enterprise Rent-A-Car
02.2022 - 09.2022
Customer Service Representative Team Lead
PCG Consulting Group (State Of Illinois Contract)
06.2020 - 01.2021
Debt Collector
Municipal Collections Of America
07.2018 - 08.2019
Pharmacy Benefits Manager
United Health Group, Optum
09.2017 - 06.2018
Technical Support Representative
Xerox (Apple Products)
02.2016 - 08.2017
Diploma -
Willowbrook High School
Ivy Tech East Chicago Campus -Some College
Sterile Processing Technician Course - Sterile Processing Technology
Instrumental Education
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