FAI WALTON
Lawrenceville,GA
Summary
Dedicated and adaptable professional with a fervent passion for healthcare, hospitality, education, technology, and recruitment. Dynamic and customer-focused hospitality professional with a proven track record of delivering exceptional guest experiences. Experienced in coordinating recruitment processes, managing warehouse operations, and delivering exceptional customer service. Proficient in utilizing Microsoft Office suite, Adobe Acrobat, data entry, and effective communication techniques. Eager to bring my enthusiasm, skills, and commitment to excellence to a dynamic hospitality team while continuously striving for service excellence and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens
09.2024 - Current
- Customer Service & Sales: Operates cash register, handles sales transactions, assists customers in locating products, and processes returns.
- Communication: Manages non-pharmacist-requiring phone calls, including those to physicians.
- Claims & Clerical Duties: Processes and resubmits manual insurance claims and performs general clerical tasks as assigned.
- Inventory Management: Supports inventory activities like ordering, unpacking, stocking, and addressing discrepancies (overages, shortages, damages) of pharmaceuticals.
- Clinical Services Support: May assist pharmacists with clinical services, including collecting and labeling samples, and coordinating with healthcare providers and clinics.
- Department Maintenance: Ensures the pharmacy department is well-stocked, clean, and organized.
- Compliance & Teamwork: Adheres to company policies and procedures, and maintains respectful relationships with colleagues.
Simulation Specialist
Junior Achievement
02.2023 - 08.2024
- Supported the lead Simulation Manager in program coordination and logistics.
- Facilitated daily activities for up to 150 students, ensuring engagement and successful outcomes.
- Guided 20-40 volunteers, leveraging personal experiences to coach students effectively.
- Maintained clean and organized student spaces.
- Prepared simulation materials and technology for daily use.
Recruiting Coordinator
Joaquin Soar HR Consulting
08.2022 - 01.2023
- Processed candidates and posted open positions.
- Standardized the recruitment process.
- Facilitated candidate movement through the recruitment process.
- Assisted potential candidates with resume preparation.
- Managed last-minute scheduling changes.
Learning Ambassador
Amazon DAT2
05.2020 - 08.2022
- Managed day-to-day assignments for warehouse associates.
- Assisted with onboarding new hire training.
- Cross-trained current associates in warehouse practices.
- Resolved technical issues for delivery drivers.
- Organized marketing events and staged product displays.
- Advised managers on quality matters.
- Stayed up-to-date with industry developments.
- Built and maintained trusting relationships with potential customers.
- Monitored sales and submitted reports.
Sales Associate
Phoenix Direct
06.2019 - 08.2019
- Consulted with clients on orders, prepared, packaged, and shipped customer catalog orders.
Summer CNA Staff
Boys and Girls Club
05.2019 - 06.2019
- Provided medical attention to attendees at the summer youth program.
Summer Intern - IT Department
First Advantage
06.2018 - 07.2018
- Troubleshooting Hardware and Software Issues:
- Assist in diagnosing and resolving hardware and software issues for company employees.
- Set up and configure new laptops and desktops.
Education
Bachelor of Science - Mathematics
Georgia State University
Atlanta, GA12.2027
Associate - Health Science
Albany State University
Albany, GA12.2021
Skills
- Technical Support: Troubleshooting, software installation, and maintenance
- Student Engagement: Facilitating activities, coordinating schedules, and ensuring successful program completion
- Collaboration: Working effectively with volunteers and colleagues
- Customer Service: Providing high-quality service to students and stakeholders
- Attention to Detail: Collecting program forms and maintaining accurate daily reports
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Prescription filling
- Insurance billing
- Drug inventory control
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Healthcare regulations
Timeline
Pharmacy Technician
Walgreens
09.2024 - Current
Simulation Specialist
Junior Achievement
02.2023 - 08.2024
Recruiting Coordinator
Joaquin Soar HR Consulting
08.2022 - 01.2023
Learning Ambassador
Amazon DAT2
05.2020 - 08.2022
Sales Associate
Phoenix Direct
06.2019 - 08.2019
Summer CNA Staff
Boys and Girls Club
05.2019 - 06.2019
Summer Intern - IT Department
First Advantage
06.2018 - 07.2018
Associate - Health Science
Albany State University
Bachelor of Science - Mathematics
Georgia State University
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