Faian Chowdhury
The Bronx,NY
Summary
Detail-oriented IT professional with experience in enterprise healthcare environments, focusing on endpoint deployments and user support. Proficient in Windows, macOS, PC imaging, and remote support tools. Knowledgeable in networking, cloud computing, and automation using AWS, Python, Bash, and PowerShell. Aiming to contribute technical expertise in a Desktop Support Engineer or IT Support Specialist role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Healthcare IT Support Technican (DSE & EPCS)
TOGA TECHNOLOGY
New York, New York
05.2026 - Current
- Supported enterprise healthcare IT deployments and endpoint installations across hospitals and medical facilities throughout NYC and Long Island.
- Configured and deployed Windows and macOS workstations, printers, and endpoint devices.
- Troubleshot hardware, software, printer, and connectivity issues in healthcare environments, ensuring minimal disruption to operations.
- Utilized ServiceNow, Imprivata, Bomgar, and remote support tools to resolve technical issues for users, enhancing support efficiency.
- Performed PC setup, cable management, imaging, and peripheral installations for clinical and administrative environments.
- Deployed and maintained mobile medical technology carts and healthcare endpoint devices, facilitating improved patient care and staff workflows.
IT & Operations Support Intern
Upskill Consultancy
Queens, New York
02.2025 - 07.2025
- Provided technical and operational support to prospective students enrolling in technology programs, effectively resolving access, scheduling, and process-related issues through inbound calls and follow-ups.
- Troubleshot Chromebook, Google Suite, MacOS, and Windows Vista/7/10 software and hardware issues for non-technical users, ensuring smooth user experiences.
- Coordinated onboarding processes, scheduling, and follow-ups to enhance user support and streamline onboarding/offboarding workflows.
- Maintained accurate records of user interactions, enrollment data, and system updates, supporting clean documentation and operational workflows.
Assistant Manager
Dominos Pizza Inc.
Yonkers, New York
06.2021 - 05.2026
- Promoted to manager, coordinated staff scheduling, shift management, and inventory control to enhance store operations.
- Reduced delivery times by 15% through data-driven route optimization, boosting efficiency and customer satisfaction.
- Executed accurate order dispatch and addressed system issues, sustaining high-volume operational flow.
- Collaborated with management teams to streamline workflows, enhancing service quality and increasing team productivity.
Education
AWS Certified Cloud Practitioner - Bootcamp
Per Scholas
New York11-2025
Bachelor of Science - Computer Information Systems
New York City College of Technology
Brooklyn, NY06-2025
Skills
- Operating Systems: Windows, Linux, macOS
- Cloud Computing: AWS (EC2, S3, IAM, VPC)
- Networking: TCP/IP, DNS, DHCP, VPN, VLANs; IT Support & Endpoint Management: ServiceNow, Imprivata, Bomgar, PC Imaging, Hardware Deployment, Printer Support, Remote Troubleshooting
- Productivity & Collaboration: Microsoft 365, Microsoft Teams, Google Workspace, Slack, Zoom, Jira, Adobe Suite
- Databases: Healthcare Data Management,Oracle, MySQL
- Automation & Scripting: Python, Bash, PowerShell
- Technical support
- Electronic prescribing
Languages
English
Full Professional
Bangla
Professional
Accomplishments
- Supported healthcare IT deployments across 6+ medical facilities throughout NYC and Long Island.Enrolled 200+ healthcare providers using Imprivata authentication and access management solutions.Configured and deployed 100+ Windows and macOS endpoint devices, printers, and peripherals.Resolved hardware, software, and connectivity issues using ServiceNow, Bomgar, and enterprise remote support tools.
Certification
- AWS Certified Cloud Practitioner
Timeline
Healthcare IT Support Technican (DSE & EPCS)
TOGA TECHNOLOGY
05.2026 - Current
IT & Operations Support Intern
Upskill Consultancy
02.2025 - 07.2025
Assistant Manager
Dominos Pizza Inc.
06.2021 - 05.2026
AWS Certified Cloud Practitioner - Bootcamp
Per Scholas
Bachelor of Science - Computer Information Systems
New York City College of Technology