Faid Al Ani
Houston,TX
Summary
IT professional experienced in hardware and software. Brings skills in troubleshooting, knowledge of network systems and background with computer science. Looking to put knowledge and abilities to good use in technical position focused on meeting team goals.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Technician
DISH / OnTech
Houston, TX
12.2020 - Current
- Kept a careful inventory of all Dish Network equipment and tools provided by the company for tracking purposes.
- Kept appointments in a timely manner.
- Did site surveys to determine best placement for the dish to achieve the best signal prior to installation.
- Installed mounts and dishes on roofs or exterior sides of buildings using tools and ladders.
- Completed troubleshooting and testing if customer was experiencing difficulties with service.
- Tested dishes and indoor equipment with meters and tools.
- Completed repairs when needed or replacements if an equipment failure.
- Tested and activated equipment.
- Showed customers how their system worked including channel availability and computer network setup.
- Maintained quality assurance and customer satisfaction objectives.
- Increased sales using strategic planning and forward-thinking prospecting techniques to exceed customer experience and meet customer needs with total revenue of $120,895.96 the whole time I was working there.
- I managed to be on top 10 tech in sales nation wide in June 2022.
- I was chosen to be top tech in customer satisfaction many times in my office.
- I was chosen to be top tech in revenue many times in my office.
- I was chosen to be top tech in other metrics many times in my office through out my employed period.
- I was chosen to be Google proffered installer.
- I was chosen to be Ring proffered installer.
- I was chosen to be ADT proffered installer.
- Trained and coached new hires which resulted in 70% increase in customer satisfaction on surveys and 50% increase in revenue and sales.
- I helped out in some fiber optic job sites that we have through out Houston area.
TOOL CRIB CLARK
Goodman Manufacturing
Waller, TX
12.2019 - 03.2020
- Sign in and out forklifts to the drivers upon their arrivals and departures,
- Doing data entry like matching up ordered tickets with original request and send them to get it ready
- Track all contractor transportation trucks to see how much shipment we sent and received from other locations
- Create manifests for some of the parts that we are sending
- Send an EOD at the end of the shift to the managers.
- Facilitated preventive maintenance on equipment in line with company standards.
- Monitored incoming and outgoing tools to track locations.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
CALL CENTER AGENT
HOPE CLINIC
HOUSTON, TX.
12.2018 - 12.2019
- Answering all phone calls and greeting the patients
- Making appointments for them and helping them out to find the best way to let them see the doctor
- Call all patients that are on the schedule and remind them of their appointment
- Manage large amounts of inbound and outbound calls in timely manner
- Follow communication “scripts” when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
STOCK ASSOCIATE
ZARA
HOUSTON, TX.
05.2018 - 12.2018
- Unloading and unpacking deliveries of merchandise,
- Organizing merchandise in the stockroom and stocking shelves to maintain the visual appeal of the store
- Stocked shelves and supplies and organized displays
- Assure that merchandise is represented on the sales floor according to company standards
- Displays leadership qualities by helping develop newly acquired staff in understanding the job requirements, policies, and procedures
- Unloaded trucks, stocked shelves, and carried merchandise out on the floor for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory storage in clean and organized fashion.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
GUEST SERVICE ASSOCIATE/Guest Service Captain
Towne Park
HOUSTON, TX.
01.2015 - 05.2018
- Welcoming the guests at their arrival and being their first impression
- Managed all guest requests and assisted in delivering luggage to room
- Trained and supervised working of staff and maintained good relations with all parties
- Monitored proper traffic flow in the assigned area of pick up and drop off
- Managed parking of all guest vehicles in an efficient and safe manner
- Streamlined all tags on automobiles and presented the same to customers to identify vehicles
- Maintained logs on all valet parked vehicles
- Assisted customers in directing to various events in the facility
- During my employee period the company revenue went up by %20.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 99%.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Recommended top dining and entertainment options for guests in Houston area.
Education
Associate of Science - Computer Networking And Telecommunications
Houston Community College
Houston, TX05.2023
High School Diploma - undefined
Bellaire High School
2016
Skills
- Product Sales
- Computer Skills
- Customer Service
- Microsoft Office
- Understanding Customer Needs
- Data Entry and Maintenance
- Quality Assurance Optimization
- OSHA Requirements
- Teamwork Skills
- Critical Thinking
- Routine Inspections
- Multitasking
Certification
- Licensed Fire Alarm Installer - 2021- Present
- Licensed Security Alarm Installer - 2021- Present
Languages
Arabic
Native or Bilingual
Timeline
Technician
DISH / OnTech
12.2020 - Current
TOOL CRIB CLARK
Goodman Manufacturing
12.2019 - 03.2020
CALL CENTER AGENT
HOPE CLINIC
12.2018 - 12.2019
STOCK ASSOCIATE
ZARA
05.2018 - 12.2018
GUEST SERVICE ASSOCIATE/Guest Service Captain
Towne Park
01.2015 - 05.2018
Associate of Science - Computer Networking And Telecommunications
Houston Community College
High School Diploma - undefined
Bellaire High School
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