Faidra Martinez
Lake Elsinore,CA
Summary
Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.
Overview
19
19
years of professional experience
Work History
Online Personal Shopper
Walmart
Lake Elsinore, CA
04.2022 - 02.2024
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and provided excellent customer service.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Department Manager
Walmart
Lake Elsinore, CA
03.2020 - 02.2022
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Ensured compliance with all safety regulations in the workplace.
Assistant Manager
Walmart
Tucson, AZ
04.2005 - 03.2020
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Education
GED -
Marina High School
Huntington Beach, CA06-1988
Skills
- Route Planning
- Customer Service Expertise
- Brand Awareness
- Sales Experience
- Relationship Building
- Flexible Schedule
- Customer Service
- Upbeat and Outgoing Attitude
- Customer Relations
- Strong Interpersonal Skills
Timeline
Online Personal Shopper
Walmart
04.2022 - 02.2024
Department Manager
Walmart
03.2020 - 02.2022
Assistant Manager
Walmart
04.2005 - 03.2020
GED -
Marina High School
Similar Profiles
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
Leona PolleyLeona Polley
Stocker at WalmartStocker at Walmart
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Merrill GistMerrill Gist
Sales Associate at WalgreensSales Associate at Walgreens