Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Failautusi Dorsey

Los Angeles,CA

Summary

Dynamic warehouse professional with extensive experience at Ernest Packaging Solutions, excelling in forklift operation and warehouse organization. Proven ability to optimize space utilization and enhance safety protocols, contributing to a 20% reduction in product damage. Strong problem-solving skills and effective communication foster collaboration and efficiency in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Warehouse Forklift Operator

Ernest Packaging Solution
06.2024 - 01.2025
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
  • Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
  • Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
  • Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.

Assistant Manager

Shoe Palace
11.2017 - 11.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Sales Associate

Finish Line
06.2012 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

Somerset High School
Bellflower, CA
06.2012

Skills

  • Forklift operation
  • Warehouse organization
  • Truck loading and unloading
  • Problem-solving
  • Shipping and receiving
  • Heavy lifting
  • Materials handling
  • Safety protocols
  • Order picking
  • Warehouse safety
  • Cardboard baling
  • Time management
  • Attention to detail
  • Verbal and written communication

Languages

Samoan
Native or Bilingual
English
Native or Bilingual

Timeline

Warehouse Forklift Operator

Ernest Packaging Solution
06.2024 - 01.2025

Assistant Manager

Shoe Palace
11.2017 - 11.2022

Sales Associate

Finish Line
06.2012 - 12.2016

High School Diploma -

Somerset High School

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Failautusi Dorsey