Faimasasa Lemalu (Sasa)
Los Angeles,CA
Summary
Dynamic and bilingual professional with a proven track record in enhancing customer experiences at Aute D'lights & Coffee. Skilled in espresso machine operation and exceptional interpersonal abilities, consistently delivering speedy and efficient service. Demonstrates strong teamwork and problem-solving skills, contributing to significant improvements in workflow management and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
Hilton Foods
08.2019 - 01.2020
- Checking the meat products before dispatch
- Data Entry
- Machine operator/Meat processor
- Product packaging
- Weight checking
- General maintenance & cleaning
Barista and Front of House
Tee-lish Brownies
05.2019 - 06.2019
- Barista experience
- Baker
- Preparing orders in a fast paced environment
- Safe food handling practices
- Operating internal order systems/computers
- General cleaning to maintain store presentation
- Kitchen-hand work including operating commercial dishwasher, ovens, fryers etc
- Cash handling skills with experience in float reconciliation and Eftpos facilities
Retail Assistant
Zara
12.2018 - 01.2019
- Customer service
- Stock take
- General maintenance of the store
- Front of house
- Back of house
- Managing fitting rooms
Machine Operator & Labourer
Turbon Engineering
11.2016 - 11.2018
- Construct mail boxes from raw material
- Operating of heavy machinery
- Manual and automatic metal spinning
- Loading and unloading containers
- Painting of final product
Barista and Front of house
Pie Face bakery
02.2015 - 09.2016
- Barista experience
- Baker
- Preparing orders in a fast paced environment
- Safe food handling practices
- Operating internal order systems/computers
- General cleaning to maintain store presentation
- Kitchen-hand work including operating commercial dishwasher, ovens, fryers etc
- Cash handling skills with experience in float reconciliation and Eftpos facilities
- In charge of opening and closing of the store
Sales and Marketing
Jigsaw Sales and Marketing Group
01.2014 - 06.2014
- Selling vouchers
- Customer service
- Door to door selling
- Reporting to Supervisor
Painter/Brush hand
Ibara painting services
01.2012 - 01.2013
- Roll walls
- Removal of equipment and products
- Wash gear
- General laboring
Barista
Aute D'lights & Coffee
- Barista experience
- Operating a Manual Vehicle (Coffee Van) driving to different locations
- Safe food handling practices
- General cleaning to maintain store presentation
- Kitchen-hand
- Cash handling skills with experience in float reconciliation and Eftpos facilities
Front of house
Short Street Espresso Cafe
- Safe food handling practices
- Operating internal order systems/computers
- General cleaning to maintain store presentation
- Kitchen-hand work including operating commercial dishwasher, ovens, fryers etc
- Cash handling skills with experience in float reconciliation and Eftpos facilities
Pick & Pack
Mitre 10 Warehouse
- Pick & pack different products
- Use of RF guns
- Use of EPJs
Education
Diploma of Performing Arts -
Performing Arts Conservatory
South Brisbane01.2019
Certificate 3 Hospitality -
CTM Training
01.2014
Year 12 -
Runcorn State High School
01.2012
Skills
- Bi-lingual and Bi-cultural, communicates in English and Samoan clearly both written and in speech
- Exceptional customer service skills
- Strong communication and interpersonal skills with the ability to follow instructions
- Works well with colleagues, and values team cooperation
- A reassuring and empathetic manner
- Up-selling
- Espresso machine operation
- Opening and closing duties
- Order taking
- Friendly and outgoing
- Workflow management
- Solid problem solver
- Ingredient restocking
- Positive and professional
- Speedy and efficient
References
Richard Dorman, Ibarra Painting services, Supervisor - +61 412 769 093
Georgia Clelland, Supervisor - 424 599 8531
Timeline
Quality Assurance Analyst
Hilton Foods
08.2019 - 01.2020
Barista and Front of House
Tee-lish Brownies
05.2019 - 06.2019
Retail Assistant
Zara
12.2018 - 01.2019
Machine Operator & Labourer
Turbon Engineering
11.2016 - 11.2018
Barista and Front of house
Pie Face bakery
02.2015 - 09.2016
Sales and Marketing
Jigsaw Sales and Marketing Group
01.2014 - 06.2014
Painter/Brush hand
Ibara painting services
01.2012 - 01.2013
Barista
Aute D'lights & Coffee
Front of house
Short Street Espresso Cafe
Pick & Pack
Mitre 10 Warehouse
Diploma of Performing Arts -
Performing Arts Conservatory
Certificate 3 Hospitality -
CTM Training
Year 12 -
Runcorn State High School
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