Faina Boyard
Brooklyn,NY
Summary
Dynamic professional with a proven track record in customer service and inventory management at OAKBERRY ACAI BOWLS. Enhanced store operations through effective communication and organizational skills, resulting in a 20% increase in customer satisfaction. Skilled in adapting to various roles to ensure seamless operations and a welcoming environment. Proficient in POS systems and scheduling coordination.
Overview
3
3
years of professional experience
Work History
Store Associate
OAKBERRY ACAI BOWLS
Brooklyn, USA
04.2024 - Current
- Maintained a clean and organized store environment, ensuring a welcoming atmosphere for customers.
- Efficiently managed cash handling, accurately counting and reconciling daily transactions.
- Restocked inventory regularly, optimizing product placement to enhance customer accessibility.
- Provided excellent customer service by assisting shoppers and addressing inquiries promptly.
- Prepared high-quality smoothies and bowls, contributing to a positive customer experience and repeat business.
- Implemented efficient restocking procedures, reducing downtime and improving overall store operations.
Club Manager
MEC SHADES
Brooklyn
09.2022 - Current
- Created Flyers- I designed promotional materials to effectively communicate event details
- Conducted Workshops-I organized and led interactive sessions aimed at educating attendees on specific topics, fostering engagement and skill development.
- Scheduled Appointments-I managed calendars and coordinated schedules to ensure timely meetings and consultations.
- Planned Parties-I took charge of organizing social events, coordinating logistics such as venue selection.
- Assisted in Meetings-I provided support during meetings by preparing agendas, taking notes, and ensuring that discussions stayed on track.
- Coordinated Event Logistics- I oversaw various logistical aspects of events, including setup, technology needs.
Team Member
Shake Shack
New York, USA
04.2023 - 07.2023
- Rotated through various kitchen stations and front-of-house roles to ensure seamless operations.
- Monitored ingredient quantities to maintain consistency and quality in food preparation.
- Processed customer payments accurately, issuing receipts and managing cash transactions.
- Delivered exceptional customer service by providing helpful information and addressing inquiries.
- Collaborated with team members to enhance workflow efficiency and service speed.
- Assisted in maintaining a clean and organized work environment, adhering to safety standards.
Education
CCMA - Medical Assistance
Stepful
11-2025
Some College - Nursing
CUNY Medgar Evers College
Brooklyn, NY08.2025
12 - Music Education
Brooklyn School For Music & Theater
06.2022
Skills
- Haitian Creole
- Communication
- Organization
- Customer service
- Sales
- Adaptability
- Computer skills
- Food safety
- Presentation Skills
- Medical assistance
- Scheduling coordination
- Inventory management
- Patience and empathy demonstration
- Attention to detail focus
- POS system operation
Languages
French
Native/ Bilingual
Timeline
Store Associate
OAKBERRY ACAI BOWLS
04.2024 - Current
Team Member
Shake Shack
04.2023 - 07.2023
Club Manager
MEC SHADES
09.2022 - Current
CCMA - Medical Assistance
Stepful
Some College - Nursing
CUNY Medgar Evers College
12 - Music Education
Brooklyn School For Music & Theater
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