Fairuz Abusaad
Rowlett
Summary
Dynamic, visionary General Manager with a proven track record of building,and scaling high traffic business operations from the ground up. Instrumental in the foundational success of the facility, directing everything from curated interior design and strategic vendor partnerships to executing targeted marketing campaigns and launching profitable new product sales. A comprehensive leader who manages the entire operational ecosystem, combining strategic business growth with an adaptive, hands-on approach to complex technical troubleshooting and network infrastructure. Recognized for exceptional leadership that fosters high team retention, drives operational excellence, and consistently elevates the guest experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager & Operations Director
Active Arena
01.2025 - Current
- Led daily operations, ensuring smooth facility management and customer satisfaction.
- Managed and Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Managed purchasing, sales, marketing and vendor coperations efficiently.
Store Manager
Credo Beauty
03.2019 - 12.2024
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed staff, fostering a collaborative team environment.
- Implemented visual merchandising strategies to enhance product presentation and sales.
- Analyzed inventory levels, optimizing stock management for peak efficiency.
- Managed store employees successfully in fast paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Esthetician License - Aesthetics
Aveda Institute
Dallas, TX05-2020
High School Diploma -
Sachse High School
Sachse, TX05-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Training and development
- Schedule management
- Project management
- Project planning
Accomplishments
- Revenue Generation & Product Strategy: Spearheaded the sourcing, negotiation, and implementation of new retail and concession product lines, expanding inventory variety and creating distinct new revenue streams.
- Team Retention & Leadership: Cultivated a high performance workplace culture that maximized employee retention; successfully managed complex personnel transitions and organizational restructuring with zero disruption to daily operations.
- Vendor & Brand Management: Streamlined relationships by serving as the primary point of contact for all external vendors, renegotiating terms to optimize supply chains while simultaneously driving local marketing initiatives to boost brand visibility.
Certification
- Licensed Laser Technician
- Licensed Esthetician
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
General Manager & Operations Director
Active Arena
01.2025 - Current
Store Manager
Credo Beauty
03.2019 - 12.2024
Esthetician License - Aesthetics
Aveda Institute
High School Diploma -
Sachse High School