Summary
Overview
Work History
Education
Skills
Timeline
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Fairuz Aishi

Glen Cove,NY

Summary

Fairuz has extensive knowledge of software diagnostics and delivering excellent customer service in a variety of team environment. To pursue ambition for Art in modern technology, Fairuz graduated from Baruch College with a concentration in Arts & Media Technology.

Overview

8
8
years of professional experience

Work History

Experiences IT Support Analyst

Deloitte
01.2022 - Current
  • Demonstrated exceptional customer service skills and maintained strong written and verbal communication abilities to promote Deloitte Technology, fostering positive end-user relationships at all organizational levels
  • Utilized problem-solving expertise to identify, diagnose, and implement effective solutions, both in-person and remotely, utilizing remote control tools like LogMeIn GoToAssist/Rescue
  • Possessed comprehensive technical knowledge encompassing computer software, including laptops, printers, and smartphone technology
  • Proficient in MS Windows, MAC OS, MS Office 365 products, and various cloud-based technologies
  • Exhibited understanding of technology and infrastructure, including networking concepts, unified communications, hardware components, and cybersecurity
  • Proficient in Linux Ubuntu Desktop operating systems, demonstrating expertise in file permissions, file system management, account administration, performance monitoring, and command-line interface
  • Demonstrated advanced proficiency in ServiceNow incident tracking system
  • Managed applications responsible for administration of thousands of laptops in SAP and maintained user accounts in Active Directory on a weekly basis as required.

Waitress

TGIF
02.2019 - 03.2020
  • Effectively communicate and describe specials to customers in a clear and enticing manner.
  • Manage multiple customer interactions simultaneously, ensuring each customer receives prompt and personalized attention.

Rare Bar & Grill
03.2018 - 08.2019
  • Tailor upselling strategies to align with customer preferences and needs.

Research Intern

Integrated Development Foundation
05.2019 - 06.2019
  • Extended knowledge of Microfinance by shadowing team of every department followed by field work; translated IDF’s Annual report from Bengali to English.

Red Lobster
02.2016 - 04.2019
  • Use formal language and communication etiquette when interacting with customers.
  • Ability to work in a fast-paced environment and handle high-pressure situations calmly and efficiently.

Research Intern

Women In Technology, WITNY
06.2017 - 07.2017
  • Increased networking among people in the Roosevelt Island Senior Center by devising a webpage to Promote explorative information about Roosevelt Island.

Education

Bachelor of Arts - Arts & Sciences

Baruch College, CUNY
New York, NY
05.2020

Skills

  • Excel
  • Customer Service
  • HTML
  • OS Security
  • 3D Rendering
  • Python
  • Leadership
  • Management
  • Creative
  • Business Writing
  • CSS
  • Presentation
  • Maintenance
  • Interpersonal
  • Active

Timeline

Experiences IT Support Analyst

Deloitte
01.2022 - Current

Research Intern

Integrated Development Foundation
05.2019 - 06.2019

Waitress

TGIF
02.2019 - 03.2020

Rare Bar & Grill
03.2018 - 08.2019

Research Intern

Women In Technology, WITNY
06.2017 - 07.2017

Red Lobster
02.2016 - 04.2019

Bachelor of Arts - Arts & Sciences

Baruch College, CUNY

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Fairuz Aishi