Fairy Archer
Los Angeles,USA
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Skilled at overseeing the bar, handling customer needs and maintaining professional calm under pressure.
Overview
8
8
years of professional experience
Work History
Server/Bartender Assistant
Plan B
Los Angeles, CA
01.2022 - Current
- Maintained accurate cash handling practices while efficiently serving customers
- Calculated charges, issued table checks and collected payments from customers
- Prepared both alcoholic and non-alcoholic beverages for patrons
- Helped customers find specific products, answered questions and offered product advice
- Provided exceptional service to high volume of daily customers
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Learned how to make wide variety of mixed drinks
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
Bartender
The Tuck Room
Los Angeles, CA
02.2021 - 02.2023
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales
- Processed payments accurately and efficiently with POS system.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Managed at least over 100 customer requests per day
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Hostess Rooftop
SLS Hotel, A Luxury Collection Hotel, Beverly Hills
Beverly Hills, CA
04.2021 - 12.2022
- Utilized POS system to total meal costs and add taxes for final bill calculation
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Developed long-term relationships with customers to increase opportunities for repeat business
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails Accepted payments, calculated change, processed cards and issued receipts Delivered food to customers at bar and tables
- Served at least 8 tables simultaneously
- Observed recreational users to detect safety concerns and prevent ongoing violations.
Office Manager
Private Medical Clinic of Dr. Zipperer
Los Angeles, CA
01.2018 - 01.2021
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
Front Office Receptionist
Hotel Principe Di Savoia
Milan, Lombardy
01.2016 - 07.2017
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Compiled daily reports of occupancy levels for management review.
- Developed relationships with frequent customers in order to increase repeat business.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Education
Some College (No Degree) - Art of Mixology
ABC Bartending School
Associate of Arts - Music And Film
Los Angeles City College
Bachelor of Arts - Foreign Languages And Literatures
University of Padua
Skills
- Data Entry and Maintenance
- Health Codes Compliance
- Alcohol Ordering
- Food and Beverage Service
- Teamwork and Professionalism
- Technical Troubleshooting
- Strong Interpersonal and Communication Skills
- Bar Operations and Logistics
- Cash Handling and Management
- Handling Difficult Customers
- Multitasking and Prioritization
- Interpersonal Communication
- Cultural Awareness and Sensitivity
- Attention to Detail
- Guest Engagement
- Positive and Professional
- Data Entry
Languages
English
Full Professional
Persian
Native/ Bilingual
Spanish
Professional
Italian
Professional
Timeline
Server/Bartender Assistant
Plan B
01.2022 - Current
Server/Hostess Rooftop
SLS Hotel, A Luxury Collection Hotel, Beverly Hills
04.2021 - 12.2022
Bartender
The Tuck Room
02.2021 - 02.2023
Office Manager
Private Medical Clinic of Dr. Zipperer
01.2018 - 01.2021
Front Office Receptionist
Hotel Principe Di Savoia
01.2016 - 07.2017
Some College (No Degree) - Art of Mixology
ABC Bartending School
Associate of Arts - Music And Film
Los Angeles City College
Bachelor of Arts - Foreign Languages And Literatures
University of Padua
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