Faisal Hossain
Astoria
Summary
Results-oriented supervisor with a strong background in customer service and team development. Expertise in training staff on company policies and ensuring high-quality support, contributing to improved client satisfaction and team performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Taco Bell
Manhattan
11.2024 - Current
- Managed and motivated a team of 5+ to ensure efficient operations and excellent customer service.
- Responsible for maintaining high sales performance through upselling and guest engagement.
- Conducted inventory management, ensuring accurate stock levels and reducing waste.
- Handled cash management and store opening/closing procedures with accountability.
- Managed and motivated a team of 6+ to ensure efficient operations and excellent customer service
Operation associate
Big apple waiters
Queens
05.2024 - 11.2024
- Managed timekeeping systems in Excel for a Banquet Attendant Agency.
- Created time reports, professional documents, and contact sheets.
- Handled computational logistics for each employee profile at the agency.
Education
Associate of Science - Computer Science
LaGuardia Community College
Long Island City, NYSkills
- Customer service
- Team leadership
- Time management
- Team development
- Sales support
- Coordinating service initiatives
- Leading team meetings
- Microsoft Excel
- Inventory management
- Staff assignments and supervision
- Records management
- Customer relations
- Quality assurance
- New hire training
Languages
English
Professional
Bengali
Full Professional
Certification
Food safety
Timeline
Customer Service Supervisor
Taco Bell
11.2024 - Current
Operation associate
Big apple waiters
05.2024 - 11.2024
Associate of Science - Computer Science
LaGuardia Community College